Record keeping: Maintaining thorough import records for physical and electronic documents, ensuring accuracy and confidentiality.Auditing files to verify completeness and accuracy of paperwork to prevent errors.Managing company's e-mail, monitoring shipments, and obtaining clearance from customs.Developing and maintaining working relationships with key customers to secure more business opportunities.Coordinating internal meetings, including scheduling, and ordering office supplies as needed.Implementing new administrative systems and processes to improve office efficiency and workflow.Training employees on best practices and protocols while managing teams to maintain optimal productivity.

Provided customer service support related to import issues & inquiries.Coordinated with airlines, shippers, and receivers to ensure timely delivery of shipments.Monitored and tracked the progress of freight movements from origin to destination.Resolved discrepancies, reduced delays, and expedited deliveries of air imports.Juggled shift duties, prioritizing immediate tasks to streamline operations.