• Successfully retaining renewals and responsible for developing qualifying new business leads, using a number of prospecting techniques with existing accounts.• Exceeded sales quotas by 150% of plan for FY15 and FY16.• Consistently and accurately forecasts renewal opportunities for the line of business and actively maintaining minimums in pipeline per quarter.• Increasing knowledge of products offerings and competitor products in the market.• Effectively balance communications between multiple vendors, clients, partner managers, and channel teams.• Negotiate terms, deal structures, and originate quotes with customer, channel partners, field managers, and resellers.

• Responsible for new sales to small-to-mid business.• Prospecting and calling on leads in my territories.• Built weekly pipeline to ensure quarterly quota is over achieved.• Improved relationships with resellers to help drive in new business.• Facilitated calls with clients and SOS team.

• Responsible for new sales and retention to mid-to-large business.• Prepare and make formal presentations to 3rd party vendors, resellers, CEO, and CIO.• Consistently over achieved MRR and NRR quota targets.• SME for the following products Manage Office, VoIP, Ethernet, CPE, PRI, T1, Cloud services.• Demonstrated ability to develop new business and increase sales within established accounts and mature territories. • Assist customers and field sales representatives in designing networks and phone systems for Mitel, Cisco, and Avaya with sales engineers.

• Responsible for assisting in opening and closing of the store, balancing all cash registers, safe and Automatic Payment Cashier (APC) machine. • Facilitate road shows and other ad-hoc events marketing services and store location to attract new customers. • Selling and upgrading vertical lines of products and services to new and existing customers such as local service, bundles, high speed internet, dish network, and, wireless services. • Exceptional communication, presentation, and negotiation skills with an outstanding ability to earn customer loyalty.

• Areas of responsibility includes sales and customer service for several lines of business including wireline, wireless, long distance and internet. • Upgraded and sold new products and services such as TV, broadband internet, and home network CPE and various bundle packages across several regions. • Presented and expedited solutions to customers with every contact while leading by example, consistently exhibiting over-achieving results. • Excellent source of high morale for our team and often coached lesser experienced or underachieving CSR's resulting in a significant boost in performance.