Edith Gonzalez Email & Phone Number

Chicago, Il, Us

Oak Brook, Illinois, United States

I’m a regional marketing specialist for the Chicago market. I work on local corporate sponsorships, creative materials and hyper local event strategies.

Illinois

As a Sr Support Specialist, I support the senior leadership for the Greater Chicago Region Sales Channel including 1 Sr Director, 2 Directors, 7 Market Managers 5 Territory Sales Managers along with their teams which accounts for about 600 people in the channels. My role allowed me to clear the path for our sales channel so they could focus on the numbers. My role was a cross between an admin, executive assistant, event coordinator and project manager all-in-one.

Schaumburg, Il

As a Sales Operation Senior Specialist, I collect and analyze sales data for a Fortune 500 company to improve order management and sales excellence. By capturing, analyzing and correcting work-order discrepancies, I can deter any hurdles faced before they impact the customer and consistently onboard more than 2000 customer relationships a month.I continuously take on new projects and assist with new launch trials by creating templates and trainings for my team to allow for a smooth transition.

Chicago, Illinois

As an Xfinity Home Consultant, I helped increase Xfinity Home connectivity and completion by 25% in the Greater Chicago Region by becoming a liaison between the customer, sales rep, technician and any other department required for a successful installation. This also involved in-home consultations, meeting with customers in their homes, assessing their security/home-automation needs and building the right solution for each unique situations. Partnering with sales and tech leadership, I also worked on roadshows, store presentations and facilitated trainings to our internal customers.

Arlington Heights, Illinois

As an Operations Agent, my role was to take care of logistics; shipping and receiving customer products throughout the nation and managing partnerships with service centers and warehouses. I maintained customer files and records according to retention and security policies in place. I performed software and hardware repairs as well as software install and optimization of new computer purchases. I was a technology expert on the sales floor for both our business and retail customers building the optimal solutions for each situation. I was also interim Geek Squad Supervisor creating and managing schedules, performing coachings and one-on-ones, successfully shrinking and maintaining a quick turnaround time and increased department sales month over month exceeding our goals.

Arlington Heights, Il

Analyzed and maintained reports for Operation, Order Management and Revenue Assurance and continuously minimized loss YOY.Generated monthly and quarterly reports to manage and optimize productivity.Counted, verified and reconciled all cash, check and credit card transactions.Quickly and efficiently managed escalations while ensuring excellent customer service. Successfully managed a team of 10+ and increased productivity by 15% and exceeded sales goals.Trained 140+ new employees during the onboarding process.Systems Expert.