Edith Gray Email & Phone Number

Greater Los Angeles Area

Management of Medical Health Plan Software System.· IT Subject Matter Expert for core system health care process· Performed all duties to complete an Information Technology project’s life cycle using standard methodologies.· Member of several strategic initiative teams created to manage and resolve system processing issues and determine viability of enhancement requests.· Project Management of multiple complex projects.· Developed and implemented long and short-term end user requirements to include definition of objectives, processing requirements and applications · On-going automation of processes which require Information Service manual intervention.· Automation of manual processing associated with the Member Services month-end processing.· Performing root cause research and resolution of cause to persistent system anomalies.· Creation of user documentation for all projects over 40 hours.· Training/mentoring programmers and business analysts.· Team member of Process Improvement committee.· Trainer of help desk staff.· Disaster Recovery team member.

Greater Los Angeles Area

Performed all duties to complete an Information Technology project’s life cycle using standard methodologies.· Developed and implemented long and short-term end user requirements to include definition of objectives, processing requirements and applications.· Supported, designed, developed and enhanced logistics transportation booking systems · Rewrote LCL Booking process using AccuTerm Gui-Designer (2k2) by AccuSoft.· On-going Project leader of system documentation, standardization and maintenance.

Greater Los Angeles Area

Performed all duties to complete an Information Technology project’s life cycle using standard methodologies.· Developed and implemented long and short-term end user requirements to include definition of objectives, processing requirements and applications.· Supported, designed, developed and enhanced online stock brokerage systems · Served as software test coordinator with stock exchange partners for (SEC) Security Exchange Commission mandated software/information processing standards.· On-going Project Manager for software and database standards.· On-going Project leader of system documentation, standardization and maintenance.

Greater Los Angeles Area

· Responsible for the IS support of the Accounting and POS business areas.· Performed all duties to complete an Information Technology project’s life cycle using standard methodologies.· Provided analysis, wrote specifications and provided users with time/cost estimates for project requests.· Provided software development to UCLA-AS’s baseline software that included modifications to screens, reports and file structures.· Coordinator of Budget system, store inventory/auditing system and Bank of America EDI data transfers.· Created new business function modules, which included interfaces to the baseline software.· Created processes to facilitate the export of data from mainframe databases to Microsoft Access and Excel.· Project leader of system documentation, standardization and maintenance.· Trained junior programmers using programming standards and procedures

Dallas/Fort Worth Area

Performed all duties to complete an Information Technology project’s life cycle using standard methodologies.· Developed and implemented long and short-term end user requirements to include definition of objectives, processing requirements and applications.· Supported, designed, developed and enhanced the pharmacy, membership accounting, hospital utilization and claims accounting systems. · On-going Project Manager for software and database standards.· On-going Project leader of system documentation, standardization and maintenance· Designed, developed and tested system applications for PC (FoxPro) systems including HR, HEDIS reporting, member services and NCQA reporting.· Designed and developed application testing systems· Performed all duties to complete an Information Technology project’s life cycle using standard methodologies.· Developed and implemented long and short-term end user requirements to include definition of objectives, processing requirements and applications.· Supported, designed, developed and enhanced the pharmacy, membership accounting, hospital utilization and claims accounting systems.

Bachelor'S Degree, Applied Management, 3.1

Associate'S Degree, Economics, 3.2