Edith Lopez Email & Phone Number

- I work cross-functionally with teams, such as Social Care Integration (SCI) operations and engineering, to launch different Unite Us Payments solutions for multiple contracts- Build processes to implement this new Quality Assurance role and standardize workflows across team members- Preform Quality Assurance checks to ensure accuracy of Payments information within our software- Led the implementation of a new enhanced onboarding process across teams

- Operationalized and administered Customer Success tools, including a CRM, survey administrator and online learning management tool and act as a point of contact for the team- Supported community engagement and network maintenance operations focused on the Southeast region of the U.S- Provided technical support to regional team members- Tracked key performance indications at a department-wide and regional level

Competitive fellowship program focused on building career pathways and skills for the social impact industryTrained in social impact industry key concepts and trendsDeveloped professional development skills, ranging from Excel to verbal and written communication in the officeConnected with mentors from across the social sector to foster a deeper network and understanding of the space

Austin, Texas Area

University Of Texas At Austin

San Antonio, Texas Area

Bridging Disciplines Certificate, Social Entreprenurship And Non Profits

Bachelor Of Science And Arts, Human Development And Family Studies, General