Semi retired and seeking very select opportunities to assist organizations to achieve greater success. Change management expertise in the areas of customer success, support, sales, and sales management. Looking for opportunities to engage with entities genuinely dedicated to assisting Veterans as they reintegrate into civilian life.

Designed, developed, delivered, measured, and administered learning solutions for sales, leadership, and customer service/support. Delivered customized, hands on simulations and role play scenarios to achieve high level needs based sales and support skills in the Software as a Service (SAAS) marketplace. Introduced and developed skills training to drive customer centric success and churn mitigation at all levels in the service and support delivery model. Managed global learning management system . Advised senior leaders to develop custom training plans and identify optimal training methods for a variety of learning needs. Managed live, recorded, and distance learning strategies.

Developed and implemented initiatives to transform the Veteran's Benefits Administration into a 21st Century Center of Excellence in Government. Communicated with essential stakeholders in a mufti-stage modernization process. Developed and executed plans that improved Veterans' benefits delivery for the State of Nevada territory. Developed change management strategies to maximize adoption and reduce production disruption during transitional periods. Managed production and quality controls for the intake function of the Veterans Benefits Administration (VBA) Regional Office.

Lead aviator skill development and proficiency programs for medium lift CH-47 helicopter unit. Developed training calendars and administered training budget. Created, facilitated, and documented ground and flight lesson plans and scenarios. Delivered academic training, evaluations, flight checks, and aviator readiness assessment exercises. Managed aviation safety programs at the company level. Conducted proactive safety interventions and inspections. Performed safety and accident investigations independently and as part of a safety board. Maintained organizational aviator readiness at 100% of Department of the Army standard. Developed mission commander curriculum, flight planning tools, and standardized execution tasks that reduced flight planning time by 25%.

Sales manager for 30 commissioned insurance sales agents in a membership organization. Designed and lead marketing plans, sales force development initiatives, customer service programs, and local community based outreach. Hired, on-boarded, coached, and disciplined employees consistent with the development of a high achieving sales force. Grew sales 10% by spearheading an improved focus on sales skills, processes, and rewards. 8% of sales force ranked in the top 1% of sales performance company-wide.

Lead comprehensive adult learning initiatives designed to penetrate and grow market share in the relationship based financial services marketplace. Managed regional and national training needs assessments and comprehensive sales and sales management learning programs. Provided hands on leadership to training professionals constructing sales, management, leadership, on-boarding, product, and acquired business integration learning modules. Prepared and managed $1 million training budget. Facilitation team lead for national roll out of pioneering bank brokerage asset management account that deepened client relationships by 40%.

Directed the professional development of a team of high impact sales trainers charged with delivering hard and soft skills training to account executives at various career levels. Facilitated training in sales skills, marketing, human resources, and sales automation. Performed initial and subsequent sales calls in person and via telephone to drive revenue and account growth.

Directed highly specialized aviation maintenance center staffed with 36 technicians. Established and monitored production and quality standards supporting aggressive aviation mission requirements. Lead the flight operations and crew proficiency program for six aircraft and 10 aviators. Implemented initial, ongoing, and cross training programs for flight crews and maintenance personnel. Interpreted and enforced local and government regulations for workplace safety, fire protection, and environmental compliance.