Edwin H. Email & Phone Number

California, United States

London, Gb

- Is the digital certificate lead for virtual and physical events. Administrated certificates according to the attendee's completed course. Creating new systems for smooth distribution. Digital certificate lead for 5+ events.- Is the customer service representative for the Black Hat Training team, I acknowledged and resolved customers' requests and problems. - Is the backend support for the Black Hat Training team, updating course descriptions, updating the website, handling of contracts.- Managed and maintained constant communication with suppliers by assigning tasks and communicating expected deliverables. - Kept track of all payments and expenditures for more than 80 training courses at each event. - Coordinated and tracked the shipment of supplies needed for training at an event internationally, and domestically. - Developed and managed a detailed project schedule and work plan maintaining a strict timeline. - Created and maintained comprehensive project documentation through excel, tracking performance, and areas of improvement. - Performed other related duties as assigned.

London, Gb

San Francisco, California, Us

• Spearheaded 10+ community-focused educational events and activities; seeing them from end to end, including proposal based onresident-need, project management, and program debrief.• Provide case management and advocacy for 20+ property residents of diverse backgrounds by matching them with services (andnavigating existing ones), resolving property issues, and keeping accurate documentation of all client interactions.• Coordinate, oversee, and manage volunteers based on program type to assist with educational activities, food pantry, volunteermeetings, and more.• Worked cross-functionally with different departments for residential assistance; such as, asset management, communications, tenantengagement and property management.• Identified and coordinated services

San Francisco, Ca, Us

• Managed 10+ housing units by maintaining the booking calendar, coordinating tenants and provided customer service.• Ensured satisfaction by introducing myself as a point of contact, resolving issues in a timely matter while doing check-ins to managetheir experience.• Built standard operating procedures that can be applied across all housing units and kept track of inventory levels with updatedrecords.• Maintained and managed cleaning services for the 10+ housing units, ensuring the housing units met the highest standards.

New York, Ny, Us

• Provided customer service to refugees coming from Syria, Afghanistan, Iran, and more. Providing support such as turning the electricityon in their home, transportation needs, and setting appointments for doctor visits.• Provided administrative and logistics support, such as answering phone calls, filing and arranging of the donated items.• Compiled data for donation requests for numerous families.• Compiled case files for upcoming arrivals, ranging from walk in cases to international organization for migration cases.• Adapted to new assignments everyday, such as apartment set ups to registering families to low income utilities.• Arranged meetings with apartment managers, in order to inspect apartments for future arrivals. Made sure the apartments satisfiedthe IRC’s standards.• Catered to the refugees needs as they were adapting to their new environment, such as bringing them to their local Mediterraneanbakery, and teaching them how to pay rent.• Adapted to their cultural values and views in order to make the refugees more comfortable.