Our mission here at Trust Payments is to help our customers optimise their sales and customer experiences through facilitating speedy and seamless payments, loyalty, and data management.Acheivements include:• Built high performing product management, product marketering, & UX teams• Commercialisation of our fraud products leading to a new revenue stream• Developed a single SAAS platform, to replace 3 legacy platforms, that now delivers ~£.5m in savings and over ~£2m in new revenue streams• Created a discovery centred product management framework used across the company leading directly to additional revenue streams and cost savings

Layer is one of the global leaders in the financial technology industry, offering a broad range of products, solutions and services for retail banks, corporate banks, Islamic banks, credit unions, insurance companies and non-financial institutions. Layer serves over 25million end-users in over 20 countries.Part of the Layer Senior Management Team driving end-to-end digital transformation for our bank clients in Europe, the Middle East and Africa. All executed utilising the modern Layer SaaS platform.My role was to lead the development and monetisation of the Layer Marketplace where our customers could access integrated 3rd party products and services via APIs.

Mastercard Labs (now Foundry) is Mastercard’s innovation and R&D division, setup to look at the future from a fresh perspective and focus on the evolution of technology and consumer trends and the implication of these on everyday commerce. Our tried, tested and proven methodologies enable us to generate new ideas from a variety of sources and fast-track the best ideas from concept through prototype, pilot and rapidly into commercialisation.Responsible for the productisation of new Mastercard digital commerce platforms. Specific focus on the food and beverage vertical across the US, Europe and MEA regions with global restaurant chains and partnerships with POS providers such as Oracle and NCR. Eventual pivot from direct to distribution via APIs.Setup of the new Labs Incubation team to bring new Labs-built products from pilot and on to market as individual agile startups. Responsible for the product development playbook, customer channel, infrastructure and dev-ops teams to launch the products in markets around the worldLed a team of talented Product Managers tasked with creating customer-centric platforms focused on:- Digital Transformation- Open Innovation- Retail Innovation using Computer Vision, AI & NLP- Conversational AI (chatbots) in Financial Services- Strategic Digital Partnerships

Building Mastercard's API platform developer.mastercard.com through- Extending the capabilities of the platform working closely with end users, UX & engineering- Developing partnerships with consumers of the platform and those who provide content on the platform to help inform the roadmap and rapidly test assumptions- Facilitating workshops across Mastercard to both drive an API-first mindset within the product management teams with the goal being to unlock new opportunities and business models

Lead the standing up of an internal incubation of a mobile commerce platform called Qkr. Qkr enables consumers to purchase products and services from businesses using the Qkr iOS and Android apps. Businesses can quickly self-onboard through the Qkr Store Manager where they can manage their inventory and have access to rich data driven features such as Campaign Management, Offers & Loyalty, empowering them to acquire new customers and retain existing ones.Use cases supported by Qkr include:- Order ahead for collection or delivery- Splitting the bill- Bar tab- Unattended retail (vending, IoT, micromarkets).The continued growth and success of Qkr has been achieved by pulling together a brilliant team, choosing the right technologies and applying the Lean Startup methodology.The videos below demonstrate the Qkr use cases.

Promethean is a world leader in the interactive learning technology market, building both innovative software and hardware products.In the summer of 2010 Promethean acquired Synaptic Mash, a Seattle-based start-up, and I was tasked with leading the integration of their web-based social learning platform into the Promethean product set.

Responsible for product management of Promethean's award winning Education content creation software - ActivInspire and its associated SDK capability.

NewBay creates Web 2.0 products for Mobile Operators, enabling their subscribers to create, store and share user generated content. Products I managed were Business Intelligence Framework, Content Ingestion, Customer Care, Search, Online Advertising and Single Sign On.