Ethan Marvin Email & Phone Number

Asheville, North Carolina Area

-Serves as a knowledgeable resource for Users who contact Sales & Support with platform-related and pricing questions-Executes end-to-end Customer and User configuration-Trouble-shoots and effectively communicates/escalate non-resolvable issues to Tier 2 Support-Manages priorities, completing daily User-driven inquiries (calls and emails) as well as longer-term related projects-Assists in the creation and organization of Support Center content-Assists in the creation of accounts and licensing for Users-Assists in User Acceptance Testing-Assists in Product Testing-Provides training and onboarding to new Users-Develops and maintains long term relationships with Users-Converts PDF or Word documents to HTML format for web-based distribution

Asheville

-Identifies, communicates and resolves issues for clients in the Microsoft ecosystem with customer survey results showing 100% Customer Satisfaction-Takes complex technology and makes it simple for clients to understand and see its unique value resulting in over $1,000,000 in sales annually-Provides leadership and problem resolution to over 10 sales consultants by offering comprehensive coaching and formal training-Sales Team increased the sales of Windows Systems 800% in one year-Tracks business metrics and communicates a strategy for improvement

Asheville, North Carolina Area

-Sets up and takes down recording sessions-Observes recording procedures-Assists with studio maintenance

Bachelor Of Music, Commercial And Electronic Music

Activities and Societies: Pride of the Mountains Marching Band (2009), Guitar Ensemble, WCU Jazz Band

Education record