Ed Mcclane Email & Phone Number

Chicago

• Licensed Insurance Agent Health and Life licenses (IL), CMS certified for Medicare sales, fully certified for Federal Insurance Marketplace, licensed 44 states • Assumed the management of the Member Services Department as Team Lead, managed staff of 16 Member Services Agents thru the 2014 Federal Marketplace Health Insurance Open Enrollment period. Responsibility included escalations for compliance, legal and customer service issues, 300-500 calls per day. Managed Customer complaints, personnel issues and special projects. • Team Leader for H&R Block Campaign, organized the department start-up, training and management of 35 entry-level phone-based sales representatives using H&R Block’s standard of excellence• Pre-licensing Training Instructor, trained 400+ candidates (8 classes) through a 1-week pre-licensing education and coaching curriculum pursuant of their Illinois Health Insurance License—passing rate of 78% (2 times testing).• Member Services Agent assisting brokerage’s clients in enrollment, Federal Marketplace and insurance company issues, including selling ancillary products and other insurance needs to these clients• Sold on the 2013 H & R Block dedicated team; selling ACA insurance plans to HRB identified clients. 200+ plans in 12 weeks.• Sold Medicare products for 5 week during 2013 Annual Enrollment, including Medigap, Medicare Advantage and PDP (part D plans). Closed 55 plans in 30 days.• Organized special project for contact with plan enrollees with enrollment problems (information and insurance company issues) related to December 2013 initial FFM sign-up—over 1,000 application resolved.

Edgewater Area, Chicago, Il

Chicago, Il

Sales and account management for corporate, association and not-for-profit clients. Primary business - conventions, expositions, corporate and social events with food & beverages for 50-5,000+ guests • Exceeded sales goals every year while at Navy Pier — 50+ events, over $2M in 2008-2009 FY• Prospected, sold, contracted and coordinated a 4,500 person corporate convention finale event — 7 day set-up, 50+ laborers daily, 20 outside contractors, $575K food & beverage sales, $1.7 in-house revenue for this one night event. Rave reviews from client and their attendees.• Sold and coordinated Chicago’s Korean Embassy KOTRA Trade/Consumer Show, Gala and Cultural Event, the first in Midwest -- $300K revenue, 12,000 guests. Recognized at Gala for counsel and coordination.• Sold, contracted and coordinated multi-national conglomerate’s international sales meeting, their first outside of Germany. 3-day, 500-attendee multi-language conference featured 500K in food and beverage revenue and extensive labor revenue • Recognized by Navy Pier parent organization for exemplary management during an extended management vacancy in 2007-2008.

Primary sales contact responsible for patient acquisition for three nationally renowned specialty cancer hospitals• Screened 40-60 perspective cancer clients every day while keeping critically ill prospects upbeat and hopeful about treatment options.• Matched prospect’s current diagnosis with CTCA’s capabilities by cancer type/stage and preferred hospital • Coordinated prospective client vetting through pre-admission evaluation, insurance approval, transportation arrangements and arrival at the hospital while reinforcing the prospect’s decision to choose CTCA• Received recognition awards for first 3 months for successful placement of clients.

Chicago Il

Coordinated sales and marketing for nationwide Technology Risk Management practice of this professional services firm. • Sold IT security consulting, audit and services including intrusion testing, web and system assurance and system architecture analysis. • Primary sales executive for the practice with annual engagements over $4M. Served 48 internal customers plus 21 new customers in 14 months - Creating $980K from the new business. • Developed sales/marketing strategy for two new branded products and two industry audit procedures for IT security.• Developed and presented 3 different Continuing Professional Education Webinars with 200+ attendees. • Developed sales collateral to drive marketing internally to the firm partners/staff and externally to clients / prospects—targeted to banking, manufacturing, financial services and general accounting clients.

Chicago, Il

Managed 18 company technical sales representatives covering the US and Canada – talent acquisition, initial training, coaching and evaluation.• Re-organized an18-position sales staff, filling 5 vacancies and making productive contributors in 5 months• Established first sales goal/projection program and surpassed goals by 12% and increased new account acquisition by 28% both in the first year.• Restructured sales training program in first 30 days in this position, balanced technical product training with additional consultative sales and prospecting learning tracts.• Planned and directed national sales meetings using educational format and staffed with industry leaders focused on motivating our new and seasoned sales staff to “niche” selling. First changes in sales management approach in 10 years.

Responsible for the Franchise Sales Department and all corporate marketing for the only US hobby franchisor • Recruited by HobbyTown USA for industry expertise, relationships with industry leaders, past sales/program development and cultivated relationships with their stores.• Increased number of stores from 92 to 118 in two years.• Consulted with low profit storeowners and created individual improvement strategies for 12 lowest performers’. Increased targeted stores’ volumes of by 20% in 6 month and in 5 cases, keep their stores from failing.• Developed first national franchisees convention utilizing supplier funding, 90% participation, 300+ attendees, 3 days, no cost to HTU first year—$32K “profit” in second year• Expanded national marketing exposure to 6 regional and national trade shows without increasing marketing budget—produced 60+ high quality, qualified leads plus 100s of prospects for future franchises.

Responsible for new account development, training, and customer relationship management for leading manufacturer, distributor and importer of hobby products. • Developed a territory-by-phone concept, which increased business with key customers by 98% in 2 years.• Created a customer enrichment program for targeted “best customers”. Increased sales for customer group by 33% and profit by 25% in 2 years by teaching these key customers to better price merchandise and enhance marketing in their businesses.• Responsible for $10M national retailer program—average annual growth of 38% over 5 years. • Championed new product introductions including the launch of two new proprietary product lines, initial placement of 400 dealers on one line, 325 with the other.• Developed and directed the company's New Dealer Prospecting Program, which captured initial orders from 75 new customers increasing sales by 120% in 2 years.• Directed annual dealer incentive programs in 1992 and 1993, increased product penetration by over 30% each year and qualified over 400 dealer for incentive trips (Hawaii & Bahamas) during two programs