Medina, Edmond Email & Phone Number

Charlotte, North Carolina, United States

• Maintain audit awareness by performing duties related to vulnerability management.
• Advised application managers of vulnerabilities that are coming due and advising on remediation plans.
• Coordinated efforts to remediate servers with patch teams. When necessary opened exceptions in coordination with application manager and patch teams.
• Worked with Global Information Security teams to address exceptions and provide back story, remediation plan and mitigating controls for approval.
• Provided in-team training on current processes and procedures

Charlotte, North Carolina, United States

• Evidence gathering in support of Action Plans.
• Engaged with Remediation In-take team to determine remediation steps and necessary evidence for audit issues.
• Once In-take got approved, reviewed evidence with on-point team to ensure meets audit’s defined requirements to close audit issue.
• Provided weekly status to manage of audit issues owned by myself to ensure they were on track to completion.

Charlotte, North Carolina, United States

• Gathered requirements for metric reports
• Worked with various teams to gather any missing requirements for metrics reporting.
• Ontask as project manager to lead team to define new requirements for metrics reports.

Charlotte, North Carolina Area

• Worked with Application Managers to manage infrastructure vulnerabilities.
• Advised Application Managers of those vulnerabilities in heightened awareness.
• Coordinated efforts to patch servers with patch teams to address those overdue or in height awareness.
• Worked with management team to review enterprise vulnerabilities and address those overdue.
• Established monthly patching schedule to better manage vulnerabilities.

• Maintain system readiness, address any security concerns, and apply upgrades, patches, and advisories to ISM application.
• Balancing responsibilities through prioritization and strategic planning.
• Managed customer expectations by developing work load templates for applications, web, and database teams.
• Worked with account teams, addressing concerns and providing status updates on existing work.
• Maintained 99% up time service-level agreement (SLA) on application while coordinating any patches during change windows and communicated any extensions needed with account teams.

Waxhaw, NC

• Lead team with client on-boarding and off-boarding from shared environment. Assist customer movement to alternate tools. Oversee application / server decommission.
• Maintained 99% uptime SLA with patch management by address any concerns and enhancement request in collaboration with account teams.
• Developed training videos and documentation for new members of team and overview of application for new customer to meet customer expectations.
• Upgraded environment by moving software to new servers and upgrading IncidentMonitor software, IIS, and MS SQ in partnership with server team, dba team and vendor.
• Achieved standards as defined in document of understanding (DOU) by providing monthly measurement to account executives on team work load, closure rates, and application availability.
• Increased complex problem-solving skills through self-teaching on Javascript and XML.

• Led team with on-boarding and off-boarding of clients from shared environment.
• Served as subject-matter expert, winning business engagements by providing teams with necessary details and best practices.
• Gained new business by presenting tool usage and success while attending software symposium held by vendor.
• Collaborated with account teams, addressing concerns and enhancement request.
• Met standards as defined in document of understanding (DOU) by providing monthly measurement to account executives on team work load, closure rates, and application availability.
• Developed custom solutions in partnership engagement teams, addressing customer concerns and questions and generating new business.

Kannapolis, NC

• Provided telephone support for PC and MS Windows issues for internal employees. Answered calls from various mills. Resolved issues and provided tickets to responsible teams. Kicked off jobs and sought resolution to job.
• Moved entire help desk solution to HP Openview ServiceCenter from BNC Remedy by participating in certifications classes for ServiceCenter and AssetCenter Administrator.

Bachelor’S Degree, Computer And Information Sciences And Support Services

College Union Board - Student Activities Djay Computer Lab Assistant

Master Of Engineering - Meng, Cybersecurity