Edmilson Barbosa Email and Phone Number
Edmilson Barbosa work email
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Edmilson Barbosa personal email
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I am a professional with 30+ years of experience in networking and security technologies in both pre-sales and post-sales projects for commercial, enterprise, government, and service providers, covering the LATAM region.I have a great ability to lead technical presentations, demonstrations, and workshops, which allow me to engage in customer conversations with technical staff, business executives, and senior executives (CXO level). Those abilities allow me to assess customer business processes leveraging technology solutions to improve their maturity level.I hold a strong background in forging long-lasting relationships with senior executives and cross-functional teams (Product/Services Sales, Product Management, Delivery, Consulting, Customer Success, and Legal Teams), in order to partner and collaborate towards customer success.I also carry extensive experience in supporting customers in massive and complex transformational technology projects, helping them during deployments and migration journeys focusing on Customer Success, aiming to reach technical, operational, and business goals.During my tenure in Cisco Systems, I had the opportunity for six years, to build, grow and lead a team of 12 excellent professionals spread in 6 LATAM countries, reaching high levels of productivity and excellence.I proudly hold a top IT Industry certification - CCIE (13905) since Oct 2004 (Emeritus since Oct 2014)In parallel, with my industry career, I worked as a university professor, teaching computer networks, which was a great opportunity to share my knowledge and skills while staying tuned with the youth and new generations professionals.At the present moment, I am actively seeking an opportunity to work in any size, innovative, and high-tech company.| Customer Success | Pre-sales and Post-sales | Large & Complex Projects | Software Solutions| People Management | RFI/ RFP response | Partner Engagement | Great Negotiation Skills | Cloud Computing | Excellent Soft Skills |Subscriptions and Transactions deals | Great ability to work with cross teams/regions | Knowledge in Consulting Services | Available to travel | Ability to create and deliver presentations | English and Spanish proficient.
Akamai Technologies
View- Website:
- akamai.com
- Employees:
- 7720
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Senior Customer Success ManagerAkamai Technologies Sep 2022 - PresentSão Paulo, BrazilAs a Senior Customer Success Manager, I am responsible for:• Operating as primary point of contact for Akamai enterprise Security Products, supporting the customer journey.• Developing a trusted advisor relationship with our customers and serving as an advocate for customer needs within Akamai.• Collecting customer requirements and pain points to make recommendations that can help achieve customer goals, ensuring successful technology adoption.• Representing the voice of the customer to assist internal teams with prioritization and decision-making in program development.• Removing roadblocks, through escalations, root causes analysis working with cross-functional teams like Customer Support, Research and Development and Product Management. • Assessing customer platform health and delivering actionable, scalable recommendations to improve customer experience and Net Promoter Score. • Partnering with Post-Sales teams as Professional Services and Support, to determine gaps in customer expectations and actual service delivery.• Partnering with the Sales team to develop success plans, identify expansion opportunities, and ensure renewals.• Holding regular check-in calls, webinars, and mentoring sessions with customers to ensure success in adoption and identifying further expansion opportunities.• Coordinating quarterly business review, engaging with Akamai account team and customer executive sponsors
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Security Services Business Development ManagerCisco Systems Jan 2015 - Dec 2020São Paulo Area, Brazil- Supported Service Sales Teams, focusing and business growth.- Partnered with Consulting and Implementation delivery teams towards customer success.- Increased pipeline and bookings and supported renewals.- Became trusted advisor for customers and internal teams.- Led, using my great communications skills, presentations and Webinars.- Developed strong relationships with customer executives, including CxO level. -
Lead Engagement ManagerCisco Serviços Do Brasil Dec 2009 - Jan 2015São Paulo Area, Brazil- Led a team of twelve engagement managers across the LATAM region, supporting sales and delivery teams focusing on customer success and retention- Provided the vision, motivation, and empowerment to build a team aligned with company goals while looking for value creation to customers.- Supported the team, on the definition of risk mitigation and growth strategies, for the most complex cases.- Led the team providing guidance and coaching to leverage: Cisco's culture and values, teamwork, collaboration, and positive environment.- Supported the team in the development of effort estimation, cost/price/margins definition, detailed proposals, and SOWs- Mentored the team to keep customer satisfaction focus and value creation to ensure renewals and growth.- Reduced 45% in sales documents lead-time resulting in increased engagement and sales process agility.- Increased team productivity by 90% through developing a High Potential program for junior professionals.- Managed workload, skill improvement, and performance metrics, while maintaining high levels of motivation and team alignment.
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Engagement ManagerCisco Serviços Do Brasil Dec 2004 - Dec 2009São Paulo Area, Brazil- Acted as the Liason between sales and delivery to build together winner services proposals - Ensured customer success, in massive and complex projects for large, and key accounts.- Worked with transactional and subscription services, for multiples technologies and solutions.- Worked with customers and delivery teams, to align goals, or other KPIs and helped customers in achieving their goals through their lifecycle.- Worked on sizing and effort estimation and cost/price/margins definition, proposals, and SOWs- Partnered with account teams and customer success teams to ensure customer satisfaction and growth.- Assisted delivery teams in implementation, migration, and optimization in large and complex technology projects.- Leveraged and collaborated with Cisco Partners, to ensure project and customer success
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Network Consulting EngineerCisco Systems Brasil Jun 1998 - Dec 2004São Paulo, BrazilLed several transformational projects with customer success focus, and ensuring deadlines, KPIs, technical, operational, and business goals.Planned, designed, Implemented, and Optimized IP Multiservice Networks, for large Enterprises and Service Providers. Obtained the recognition of colleagues and leadership on the high rates of customer satisfaction obtained. Reverted a 5MU$ contract cancellation after engaging in a project with millions of subscribers in a major telecom service provider.
Edmilson Barbosa Skills
Edmilson Barbosa Education Details
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Information Technology -
Information Systems
Frequently Asked Questions about Edmilson Barbosa
What company does Edmilson Barbosa work for?
Edmilson Barbosa works for Akamai Technologies
What is Edmilson Barbosa's role at the current company?
Edmilson Barbosa's current role is Customer Success | Cybersecurity | Computer Networks | Cloud Computing.
What is Edmilson Barbosa's email address?
Edmilson Barbosa's email address is eb****@****sco.com
What schools did Edmilson Barbosa attend?
Edmilson Barbosa attended Centro Universitário Fundação Santo André, Centro Universitário Fundação Santo André.
What skills is Edmilson Barbosa known for?
Edmilson Barbosa has skills like Ip, Routing, Mpls, Voip, Ccnp, Ccna, Wlan, Cisco, Ccie R&s.
Who are Edmilson Barbosa's colleagues?
Edmilson Barbosa's colleagues are Yashwanth Kumar, Jon Howard, Dennis B., Prateek Mittal, Evan Johnson, Carol Nicolora-Spencer, Jesse Milless.
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Edmilson Barbosa
Fpso Raia - Topside Site Manager Brazil | Equinor | Mba Project ManagementSão Paulo, Sp3ig.com.br, technip.com, equinor.com -
Edmilson Barbosa
Fundador E Ceo | Tixit | Cloud, Devops, Cibersegurança | Infraestrutura E Suporte Ti | +20 Anos Empreendendo No Mercado De TiSão Paulo, Sp2edsoftconsulting.com.br, edsoftit.com -
Edmilson Barbosa
São Paulo, Sp -
1uol.com.br
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