Manage Account Managers/Business Service team(s) responsible for developing employer relationships. Work with case workers, career coaches and project management to ensure business services team is aligned with goals and objectives of the project.Network with Account Managers to represent Maximus in the greater NYC employment market.Meet with employers, identify employer's job opportunities and define job requirements and match participants with open job opportunities. Host monthly job fairs/recruitment events that include a minimum of two employers. Leverage multiple marketing vehicles including job fairs, job clubs, seminars, trainings, creative flyers and brochures. Resolve project issues in coordinating with project staff and other community agencies.

Oversaw and expanded growth of the Quality Assurance department throughout the organization. Developed a systematic approach to resolving customer service-related issues and internal conflicts (both billing and interpersonal). Assisted with the rollout and implementation of Salesforce CRM • Supervise the quarterly delivery and completion of monthly patient satisfaction surveys (15% of True Care's census population • Presented results both internally and externally with insurance companies to better organize quality of care• Coordinate within various internal departments on improvement of delivery of survey and increase response rate• Developed and presented monthly and yearly reports for executive leadership tracking areas of patient satisfaction, customer loss, retention and forecasting• Collaborated across departments to streamline process for retaining customer base during the COVID-19 pandemic which resulted in 75% retention rate• Assign, track and manage tasks via Salesforce platform for 4 direct reports

Effectively promoted the organization's community outreach initiative by assisting in all aspects of volunteer events ranging from recruitment, logistics, communications and artifacts. Assessed data for all 700+ store locations. Developed and maintained relationships with internal employee groups as well as external nonprofit organizations. Operated all methods of communication and engagement within budgetary constraints and upheld the organization's corporate social responsibility initiative.Helped coordinate elements of over 50 events including employee giving campaigns and marguee events, including Bag Hunger, United Way, Macy's 5k Run/Walk and NYC Annual Give Back Day.Supervised department interns and assisted with the completion of administrative tasks as needed.Editor-in-Chief of the Partners in Time Monthly Give Back Buzz. A comprehensive source of news and update in reference to the Partners in Time Employee Volunteerism program.

Managed office functions and departmental communications, from development, broadcasting and archiving. Maintained calendars, travel agendas and meeting schedules for the entire staff and served as a direct liaison for central management teams across organizationIdentified and requested any required access, information, and support from Macy's Systems & Technology team.Assisted in the implementation of automated scheduling systems across the entire organization (700+ stores).Editor-in-Chief of 'Tu' Macy's Monthly Hispanic ENews. A comprehensive source of news and events for Macy's employees related to Hispanic/Latino community.Project Lead for the Partners in Time 2012 and 2013 initiative for events such as Macy's Give Back Day and Macy's Holiday Gift Drive.

Provided thorough and skillful support to VP of Benefits/Comp/ Employee Relations/Stores and VP of Talent Management as well as interface with senior level executives on a daily basis. Maintained and coordinate calendars, travel arrangements, meetings, incoming and outgoing communications for HR VP’S and Direct Reports.Provided human resources administrative support including, interacting with candidates and clients, managing candidate data in recruiting database. Generated offer letters; administered new hires packets and corresponding paperwork. Responsible for general office concerns, including ordering supplies, equipment maintenance and various needs of the VP’s. Answered and screened a high volume of incoming calls and in-person inquiries and providing information and referrals as needed. Helped create and manage the Macy*s Home Store’s Diversity intranet page.

Assisted customers with data information relating to the services provided by MLB.com. Maintained daily activity reports on Excel spreadsheets. Handled heavy outgoing as well as incoming calls and e-mails. Trouble shoot software inquiries and provided technical support advising customers on how to properly use their MLB.com products (software) on their computer systems.Reviewed credit card transactions of those customers whom were requesting refunds or denied access to their MLB products. Updated customers’ purchasing and credit card data through MLB.com’s Oracle Database.

Assisted in the completion of I-9 forms, payroll applications and employee data information for the company’s new hires.

Assisted in the development, analysis and distribution of legal documentation. Reviewed eligibility status for immigration applicants. Assisted with human resources functions and payroll process. Provided orientation to clients on ways to obtain a visa for family members and foreign professionals. Assisted with administrative duties such as answering telephones, greeting clients, copying and faxing documentation. Delivered and retrieved legal documentation to and from the local and federal courts throughout New York City. Analyzed data generated from research and reported development to attorneys.