Edmond Au Email & Phone Number

Santa Clara, Ca, Us

Helping customers supercharge their customer & employee experiences and productivity through conversational AI and workflow automation with ServiceNow Virtual Agent, an enterprise chatbot solution on the Now Platform. My teams think deeply on democratizing the impact of AI by empowering customers through a low-code conversation builder complemented with pre-built solutions for accelerated time-to-value.https://www.servicenow.com/products/virtual-agent.html

New York, Ny, Us

Reimagining workplace learning by empowering businesses with the technology, content, and service to align, educate, and inspire their teams. Grovo was backed by some of the world’s best investors, including Accel Partners and Costanoa Ventures, and acquired by Cornerstone (NASDAQ: CSOD) in November 2018.As the Product team lead, I worked closely with the leadership team on several fronts:• Realigned product strategy to company's, defining initiatives towards Microlearning content and platform working in concert to coach employees at the moment of need and in the flow of work.• Relaunched platform emphasizing employee experience and engagement through a new, customizable content format, achieving industry-leading 92% completion rates. Teamed up with Customer Success to accelerate migration of 350+ customers to set up for ARR expansion while minimizing churn.• Advanced automation initiatives, including user management through HRIS integrations/API and triggered delivery of highly-targeted campaigns, to enable L&D Admins and managers to jointly drive employee engagement. Platform and content investments led to double-digit ARR.• Represented the product in conversations with industry analysts, partners, and prospective investors.

Seattle, Washington, Us

The Dotloop (a Zillow Group company) real estate transaction and collaboration platform empowers hundreds of thousands of real estate agents from leading brands, including Keller Williams and RE/MAX, to close deals faster by collaborating with clients, co-op agents, and other real estate professionals online and on-the-go. My teams' charter was to build mobile-first experiences on iOS, Android, and the web which supercharged agent productivity through streamlined e-signing, document sharing, and brokerage-configured compliance workflows.• Launched Dotloop for Android which resulted in a 25%+ lift in mobile Monthly Active Users and 4.5-star Play Store rating. Increased document completion rate on iOS by 10% by simplifying e-signing and sharing.• Spearheaded cross-platform initiatives to expand CRM offering and to automate the agent-broker submission and review workflows through custom workflow templates, notifications, and dynamic routing.• Teamed up with Customer Success to secure expansions with Keller Williams and RE/MAX, leading brands with hundreds of thousands of agents on the platform.Dotloop for mobile: https://www.dotloop.com/mobile/

San Francisco, Ca, Us

Voxer is modern messaging that leverages live voice (Push-To-Talk technology) for more personal and effective communication.Led 4 Product development teams to deliver experiences spanning the full user storyboard, from new user activation/onboarding and ongoing engagement/retention, to becoming a paying Pro user.• Drove Pro SaaS revenue through robust collaboration features targeting SMB/enterprise teams in the field. Pro revenue increased 30%+ 1H2015, with early customers GrubHub and Roto-Rooter expanding their user base 2-5X over the year.• Lifted iOS Day 0 retention 10% and 2X Android invites with revamped onboarding flows. Increased SMS invite installs conversion by 25% through tuning.• Led major Android and web redesign efforts, revamping key user flows, interactions, and adopting the latest Google material design language.https://www.voxer.com/businessI also served as a Product Advisor to Feastly. Feastly's mission is to democratize dining and allow feasters to experience unique, home-cooked meals created by amazing cooks all over the world. Advised on all things Product, from agile development methodologies, tooling, and data insights, to customer success and supply/demand-side acquisition strategies.

San Francisco, California, Us

Guided 3 Product development teams in major releases of Eventbrite for iOS, Android, and mobile web, leading the company’s vision of an event discovery-centric experience centered around discovering, sharing, purchasing tickets, and going to events.• Grew iOS and Android downloads from 450K to over 4M through organic user acquisition strategies. Mobile products contributed over 20% of total traffic and tickets sold.• Featured on the Apple App Store home in 135 countries and on Google Play. Over 2,700 user reviews rated the apps at 4-4.5 stars.• Engaged event organizers to enhance SaaS and iPad POS offerings which enabled optimized ticket scanning and onsite sales for hundreds of thousands of organizers.• Partnered with Customer Success and Sales Enablement to help bring marquee brands with 75-500K annual attendees onto the platform.https://www.eventbrite.com/l/eventbrite-app/https://www.eventbrite.com/l/organizer-check-in-app/

Led Product development teams in building next-gen Mobage social and community features, including enhanced friend/game discovery, invite tools, and activity feed, which delight players and provide game developers an aggregated audience for improved reach, retention, and revenue.• Launched Mobage on Android and iOS WW in 130 countries, powering social, community, and support for over 50 mobile titles with 3M users and a rapidly expanding game pipeline and user base.• Advised first and third-party game studios on best-practice Mobage social integration.• Tracked analytics around KPIs and user funnels—sign up, friend finding, game discovery, community engagement, and purchase—to optimize features.Games on Mobage: https://play.google.com/store/apps/developer?id=MobageI also provided Product Management consulting services to various clients, including Solage Dental and POSH365.

San Jose, Ca, Us

Focused on the development of Adobe runtimes on mobile to enable rich video and user experiences across screens.• Teamed up with engineering to develop mobile-centric features, including browser integration, device capability discovery, and certification test suite and tooling.• Engaged leading video and game publishers, advertising firms, and other content partners to deploy beta services optimized for Adobe runtimes on mobile devices. Published articles on video encoding and UX guidelines.• Worked closely with platform and OEM partners to scope requirements for over-the-air deployment of runtime binaries.

Armonk, New York, Ny, Us

Advised Fortune 50 clients in media & entertainment and travel industries on solutions to improve business processes, driving requirements gathering, design, and joint development activities. Developed custom J2EE-based web applications adopting coding best-practices, frameworks, and design patterns.

Mba, Digital Media Strategy And Marketing

Bs, Computer Science