Jon Umaraliev Email & Phone Number

Accomplished IT Support professional with over 8 years of experience providing IT support and 3 years of management experience leading the Japan office. Demonstrated a track record of delivering exceptional results, supporting over 350 users, managing office infrastructure, leading high-impact projects, and delivering outstanding customer service.• Implemented major projects, including the successful deployment of Zoom Phone, secure printing solutions, migration from Slack to MS Teams, and the construction of a new office. Ensured seamless integration of all IT systems into the new space.• Actively engaged with customers from prominent Japanese companies through effective customer briefings. By understanding their unique requirements and providing tailored solutions, built strong relationships and contributed to overall client satisfaction and success.• Recognized for outstanding ability to prioritize tasks and meet deadlines. Consistently provided prompt and efficient support to high-level executives, enabling their uninterrupted workflow and facilitating focus on strategic initiatives.• Possess extensive expertise in troubleshooting and administering MS Office 365, SharePoint & OneDrive, Azure Active Directory & Intune, Crowdstrike Falcon, Zscaler (ZIA & ZPA), Zoom meetings, phone & rooms, Jamf, Splunk, Windows, and macOS, as well as Papercut.

Listed skills include Administring Windows 2012 R2 And Active Directory, Airwatch, Mobile Iron, Cisco Cucm, and 6 others.

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  Ritsumeikan Asia Pacific University

  Excellent