Edwin Mora Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

- Supported a global company of about 400 employees with a small team of 4 administrators, providing around the clock support for various time zones (Germany, Japan, and US)- Managed and maintained user accounts and end-point security using a mixture of AD, Azure, Carbon Black, KACE, JAMF, and Exchange- Developed remote onboarding practices to reduce IT touch time and provide a clear understanding for new employees- Deployed automatic ‘rip/replace’ solution for our current VoIP GUI product- Provided knowledge in HR’s new HRM product – D365. This collaboration allowed HR to have confidence in technical decisions they may not be aware of. Together, we have selected a solution that is approved by executives (based on features, PoC, and price) and has begun on-boarding- Co-Deployed modern 2FA replacement – DUO Security. This product allowed us to have overarching services in one solution. Support is much more mainstream and requires less manual effort- Onboarded project management / collaboration applications – Trello and Miro. This provided employee tools on new all-remote workspace

Chicago, Illinois

- Manage application installation packages for automated deployment and self-service- Verify application integrity for risk management and company security- Create reports for real-time application usage and user management- Maintain accurate portfolio of application/license landscape- Procure contract & license agreements with 3rd part applications- Reduce budget load via monthly user license audit

2211 Campus Dr, Evanston, Il 60208

- Created Policy for staff and faculty device encryption for increased off-domain security- Co-Developed internal website to further research staff and faculty with elastic search in support setting- Performed advanced data recovery with sensitive information valuable to faculty research- Created high priority documentation for new public facing Knowledge Base- Organized hardware installations for yearly reunion and summit for an easier registration process

2020 Ridge Ave, Evanston, Il 60208

- Managed VMware vSphere server changes: both creation and decommission, provided customer satisfaction, and ensured security compliance- Managed script construction, in preparation for 300 firewall rules between one proprietary platform to another; used APIs, CLI, and Shell Scripts- Developed over 10 scripts in Python/C that gathered and analyzed statistical information; improved administration and allocation of resources- Standardized legacy Linux machines with proper domain authorization and local firewall rules; used IPTABLES to increase local server security- Delivered weekly database reports exported from proprietary applications and maintained server data to be current; used a combination of Python, Shell, and SQL - Designed and developed PowerShell script; deployed script decreased work from months to seconds- Developed processes for AWS cloud infrastructure server deployment

2020 Ridge Ave, Evanston, Il 60208

Second part of the Year Up program:Currently part of the Platform Services team (PIPS) which handles several components from Server Infrastructure, to Database Administration, and High-Performance Computing.- Attended various vendor events to establish an understanding with up-and-coming technology to improve server compute performance and data storage- Developed over 10 scripts to both gather and analyze statistical information with an outcome of improved administration and allocation of resources- Created and operated several databases to perform near instant results with meaningful data representation- Assisted in many server changes, whether creation or decommission, to provide customer satisfaction and ensure security- Simplified vendor inventory data to produce visually concise information and provide an improved purchase experience

223 W Jackson Blvd #400, Chicago, Il 60606

First part of the Year Up program:- Developed skills in Information Technology and Cyber Security by enrolling courses and assisting staff- Prepared written assignments and presentations to improve clarity in communication- Attended various networking events to increase brand awareness and business social etiquette

- Managed and trained over 60 employees to assure 100% customer satisfaction in-store or on-call- Established concise goals and tasks to achieve above average performance status- Performed various cash handling tasks to maintain store compliance for loss prevention- Completed online modules to increase product knowledge and continue training to marketing standard- Prepared bi-weekly late-night releases to provide exciting events and a positive customer community- Ensured all late-night releases ran smoothly with minimal wait time to increase repeat business