Edmund Wright Email & Phone Number

Vallejo, California, United States

• Troubleshoot daily helpdesk tickets to support our City Hall and Public Safety staff
• Oversee over 300 computers in the city by monitoring, configuring, and maintaining all hardware and software systems
• Assist staff with imaging, procuring and configuring Windows on both desktops, and laptops
• Facilitate user account creations, password resets, and unlocks via Active Directory
• Communicate with vendors to obtain quotes and/or order equipment (cell phones, printers, PC’s, etc.) for staff use
• Led the installation of upgrading over 50 desktop computers to Windows 10 for our Water treatment staff during the discontinuation of Windows 7

• Assisted and communicated directly with end users having issues throughout the whole troubleshooting process, including identifying the issue, discovering the cause, and explaining steps that resolved the issue
• Performed administrative duties utilizing Office 365 cloud software
• Identified opportunities for optimizing system performance and communicate suggestions for development and improvement
• Worked with team to achieve performance goals and increase productivity
• Achieved a user satisfaction rating of 95%, or above on a monthly basis

Vacaville, CA

• Member of a team of four Tier-2 personnel, whose primary function is the administration of the corporate e-mail system for a medium-sized public company
• Maintained communication and provided support for hundreds of end users concerning the status of escalated Service Desk tickets, Service requests, and changes
• Used PowerShell and other Microsoft Exchange Tools for Active Directory user and group administration
• Led project to clean up and consolidate AD objects, which led to the deletion of over 10,000 inactive distribution/security groups

• Processed all accounts payable and accounts receivable
• Calculated and made weekly bank deposits
• Attended bi-weekly DOC funding meetings to receive grant funding for clubhttp://www.misasacramento.org/

• Provided welcoming and positive customer service while handling/balancing daily cash register transactions
• Mentored and trained over ten new clerks following their new team member orientation
• Processed more than $800,000 in annual sales at cash registers in quick engaging efficient manner

Vallejo, CA

• Managed wine ordering and inventory controls to optimize best sellers and reduce out of stocks
• Collaborated with numerous wine vendors to order and stock their products in the store
• Consistently met department sales goals. Provided prestigious customer service creating lasting clientele rapport with vendors and customers
• Cultivated new backroom standards for more efficient organization