Edmund Wright Email & Phone Number

Vallejo, California, United States

● Troubleshoot daily helpdesk tickets to support our City Hall and Public Safety staff● Oversee over 300 computers in the city by monitoring, configuring, and maintaining all hardware and software systems● Assist staff with imaging, procuring and configuring Windows on both desktops, and laptops● Facilitate user account creations, password resets, and unlocks via Active Directory● Communicate with vendors to obtain quotes and/or order equipment (cell phones, printers, PC’s, etc.) for staff use● Led the installation of upgrading over 50 desktop computers to Windows 10 for our Water treatment staff during the discontinuation of Windows 7

● Assisted and communicated directly with end users having issues throughout the whole troubleshooting process, including identifying the issue, discovering the cause, and explaining steps that resolved the issue● Performed administrative duties utilizing Office 365 cloud software● Identified opportunities for optimizing system performance and communicate suggestions for development and improvement● Worked with team to achieve performance goals and increase productivity● Achieved a user satisfaction rating of 95%, or above on a monthly basis

Vacaville, Ca

• Member of a team of four Tier-2 personnel, whose primary function is the administration of the corporate e-mail system for a medium-sized public company• Maintained communication and provided support for hundreds of end users concerning the status of escalated Service Desk tickets, Service requests, and changes• Used PowerShell and other Microsoft Exchange Tools for Active Directory user and group administration• Led project to clean up and consolidate AD objects, which led to the deletion of over 10,000 inactive distribution/security groups

• Processed all accounts payable and accounts receivable• Calculated and made weekly bank deposits• Attended bi-weekly DOC funding meetings to receive grant funding for clubhttp://www.misasacramento.org/

• Provided welcoming and positive customer service while handling/balancing daily cash register transactions• Mentored and trained over ten new clerks following their new team member orientation • Processed more than $800,000 in annual sales at cash registers in quick engaging efficient manner

Vallejo, Ca

• Managed wine ordering and inventory controls to optimize best sellers and reduce out of stocks • Collaborated with numerous wine vendors to order and stock their products in the store• Consistently met department sales goals. Provided prestigious customer service creating lasting clientele rapport with vendors and customers• Cultivated new backroom standards for more efficient organization