Edmund Wright Email & Phone Number

Cambridge, Massachusetts, United States

Cambridge, Massachusetts, United States

- Specialize in identifying and resolving media streaming issues by collaboratively working with cross-functional teams and clients to find effective solutions.- Adeptly troubleshoot complex technical problems related to media delivery, ensuring a smooth experience for our customers.- Using our Broadcast Operations Command Center toolkit, I vigilantly.

Burlington, Massachusetts, United States

- Engage with customers to understand their needs and offer tailored solutions, focusing on the benefits and value of Apple products.- Conduct live demonstrations to showcase the features and functionalities of Apple products, ensuring a clear and compelling presentation.- Maintain in-depth knowledge of Apple's product line, software updates, and upcoming.

Lexington, Massachusetts, United States

-Service and diagnosis of hardware and software-Day-to-day support of Windows, Hardware, Applications, general networking, and security devices-Remote and onsite support in Boston/surrounding area-Ability to install, upgrade and troubleshoot PCs, Macs, operating systems, system software and applications, antivirus, printers, and scanners.-Ensure customer.

Greater Boston Area

-Provide friendly and helpful customer service as first point of contact.-Assist Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs.-Maintain accurate records of completed and pending jobs using the DTS ticketing system.-Follow DTS policies and procedures to include.

Wakefield, Massachusetts

• Vestmark's Managed Services team (VMS) is the primary problem solvers for Vestmark’s SaaS architecture. VMS is responsible for daily system, network and database administration as well as storage management.
• Systems – Responsible for the design, implementation and support of individual client cloud architectures. Management of vSphere environments across datacenters and Windows Server administration including Active.
• Network - Responsible for the design of Vestmark’s private LAN and monitoring network per client pod, carried out by our datacenter team. Network administration and configuration including setup/management of.
• Database - SQL server installation, administration and configuration including replication and clustering
• Storage – Manage SAN/DAS storage allocation
• Scripting – Write custom scripts to automate/monitor processes

Wakefield, Massachusetts

- Use technical and business prowess to proactively manage and conduct analysis, research, and resolution of customer support cases.- Collaborate with peer Support Technical team members to identify appropriate opportunities and work to develop efficiency tools and techniques to for use by the extended production support team.- Ongoing contributions to the.

Cambridge, MA

• Spring Semester Internship 2019Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services. Assess, QA, document, and train on.
• Collaborate with faculty, researchers, and staff to streamline business processes using information technology solutions.
• Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, e-mail.
• Provide assistance and support for security administration, mail, file servers and assisting users with backup and recovery.
• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) Performs other duties as required.

Cambridge, Massachusetts

Summer Semester Internship 2018- Juggled various IT tasks, prioritized them, communicated the status of projects, and anticipated the needs of the team- Imaged, installed software updates, and wiped machines in a timely manner- Created several new processes to create a more efficient and organized work environment for myself and my peers

Nashua, New Hampshire

Testing, diagnosing, and performing repairs on various forms of electronic platforms.Repairs mainly involve hardware replacement. Soldering small components and diagnosing of various issues is a regular task. Primarily Specialized in both Apple and Android product repairs.

Nashua, New Hampshire

Testing, diagnosing, and performing repairs on various forms of electronic platforms.Repairs mainly involve hardware replacement. Soldering small components and diagnosing of various issues is a regular task. Primarily Specialized in both Apple and Android product repairs.

Haverhill, Massachusetts

Senior Year Co-Op 2016

Bachelor Of Science - Bs, Computer Networking

Activities and Societies: League of Leopards President

Electronics/Robotics, 9-12

Activities and Societies: Football, Chess Club, Debate Team, SkillsUSAHigh School