Hello, I work with Delivery of contractual SLAs and operational indicators; Responsible for team management; Ensuring the delivery of operational and contractual indicators, through the development and direction of the team; Ensuring quality and productivity indicators in accordance with the target set for the operation; Ensuring and developing service strategies for the product, defining parameters with the client, in order to achieve greater profitability; Ensuring adherence to contracts, managing service processes! I love managing people, and when we do what we love, things flow naturally.