Edna Lojo Email & Phone Number

Toronto, Ontario, Canada

Assisted department coordinators in finding digital solutions for booking appointments with volunteers and updating data using Excel and the Better Impact system to provide more efficient and accurate information.Supported the recruitment process by sourcing and screening potential volunteers and student placements.Took meeting notes and prepared summaries for team and manager use, ensuring clear communication and accountability.Supported the annual volunteer recognition event, coordinated logistics, and oversaw the event, which had 200 in-person attendees.Worked closely with the Volunteer Coordinators to ensure that programs completed the necessary documentation of volunteer activities and followed the procedures outlined by the unit.Assisted in the recruitment of student placements and supported in event planning and organization.Maintained accurate and up-to-date records of volunteer activities and student placements.Provided administrative support such as data entry, filing, and answering emails, and assisted with the onboarding process for new volunteers and student placements.Coordinated communication between volunteers, student placements, and staff members.

Audited vendor sales for accuracy and policy compliance, promptly identifying and reporting discrepancies.Maintained meticulous records of audit findings, actions taken, and observations.Analyzed data to pinpoint trends and areas needing attention, producing actionable event management reports.

Philippines

Supervised daily end-to-end operations support for various reporting systems, ensuring seamless performance in System Calendar & Accounting Period Parameterization, Inbound Job Execution & Data Processing Monitoring, Processing Job Execution & Data Refresh, Outbound Processing, and System Interface Configuration & Parameterization.Documented and established business requirements, reviewed test scripts, and collaborated with business partners to ensure the successful migration of key technology releases and process improvements.Facilitated the review and preparation of process documents, records management, end-of-day attestation, file samples, and email evidence for Internal Audit exercises.Trained and mentored three colleagues to serve as second-layer backups, enabling them to support and perform checker functions for Basel Retail warehouses.Fostered strong collaboration and partnerships with technology counterparts and business contacts to maintain a balance between system performance and business requirements.Provided end-user support for monthly and ad hoc requests to country risk, finance, and analytics users.Effectively managed escalations, inquiries, and issues, including Incident Management.Monitored month-end deliverables through the maintenance of monthly trackers and checklists to ensure all activities were completed as scheduled.Conducted project management duties related to system enhancements and strategic initiatives for CitiRisk Retail RWA, OASIS, and the Global Account Profitability System.Key Result: Conceptualized and implemented a re-engineering initiative that eliminated the monthly duplicate role report task, resulting in an impressive 85% increase in efficiency.

Managed and resolved complex matters, core business-critical issues, disputes, queries, and complaints from internal business partners and external customers.Was responsible for reconciling stocks and resolving discrepancies between the fund accounting books and custodian accounts.Documented procedures and processes with control checklists, which were saved and used for training and audit purposes.Managed and monitored a complex portfolio of work, representing a significant amount of risk.Developed and maintained standards, processes, and controls in reconciliations to minimize loss/risk, ensure all regulatory requirements were met, and safeguard the assets of the Bank.Interacted with the processing team and client operations to ensure all outstanding breaks were investigated within the standard operating procedures and agreed SLAs.Key Result : Successfully implemented the automation of monthly tracking reports, significantly enhancing efficiency and providing valuable support to the business

1009 Metropol Buliding,Metropolitan Avenue Makati City

Directed the efficient preparation of payments to suppliers and various miscellaneous disbursements.Demonstrated precision in crafting check payment vouchers for suppliers, payroll, and sundry expenses.Enhanced organizational effectiveness by creating and maintaining comprehensive summaries for payment vouchers, including those for suppliers, payroll checks, and petty cash disbursements, ensuring clarity and transparency in financial operations.Assumed responsibility for the timely and accurate release of payment checks to suppliers, fostering trust and reliability in financial transactions.Exemplified keen attention to detail by maintaining a meticulously updated weekly inventory of office supplies, ensuring seamless office operations and cost efficiency.

Post Graduate Degree, Global Business Management, 3.7

Bachelor Of Science (Bs), Business Administration Major In Financial Management

Activities and Societies: Council of Student Organization Junior Confideration of Finance Association Philippines (JCFAP) memberMy.