Edrea Du Bose Email & Phone Number

Capitol Heights, Md

Springfield, Virginia

Jacksonville, Florida Area

Jacksonville, Florida Area

Making a difference one student at a time

Handle escalated customer inquires; process equipment upgrades and accessory orders; maintain daily, monthly stats at a Performing level annually; maintain productivity and quality standards; act as a liaison between the customer and other departments and systems; maintain focus under pressure in a fast-past environment; research and resolve billing and service equipment issues; etc.

Provided support and troubleshooting for cable, internet and phone service; acted as a liaison between the customer and other departments and systems; assisted in achieving required call center goals and industry requirements; partnered with management as Team Point of Contact for Supervisor; recommended data solutions, products and services to potential customer end-users; performed daily tasks within the established performance expectations for productivity and efficiency; assisted the Customer Care organization as needed to help achieve Customer Care goals and objectives; etc.

Bachelor Of Arts (B.A.), Pre-Law Studies And Sociology

Activities and Societies: Black Student Union

High School Diploma, General Studies, 9-12

Activities and Societies: National Honor Society, AFJROTC, Awareness Presentation Team, PG County TRASH, Newspaper Staff, Upward Bound UMD