Edriane Moreno Email & Phone Number

Canada

Melbourne, Victoria, Australia

Calgary, Alberta, Canada

- Oversee day-to-day operation of the Service Desk- Foster a positive and collaborative team environment- Conduct regular meetings with team members to discuss goals, updates, and challenges- Support professional development of team members through coaching and mentoring- Ensure timely and efficient resolution of tickets- Monitor ticket queue to manage.

Calgary, Alberta, Canada

Calgary, Alberta, Canada

- Provide an escalation point for Tier 1/2 technicians- Subject Matter Expert for the following topics - Windows Active Directory, Azure AD, Microsoft 365 - Fortinet, Ubiquiti, and Aruba Switching and Routing - Vmware and Hyper-V virtualization - Dell/HP Chassis management - Datto RMM and BCDR- Create and provide training sessions for Tier 1/2 technicians.

Calgary, Alberta, Canada

IT professional specializing in network, server, and cloud service administration with 5+ years of consulting experience. Strong ability to achieve success through developed communication, teamwork, and leadership skills. Recognized for building strong customer relations, and quick resolution times.- Troubleshoot and complete escalated tickets from Tier I.

Calgary, Alberta, Canada

Manage and maintain IT infrastructure for several clients simultaneously, providing IT support and services as part of a team. - Windows Server Administration (2003, 2008, 2012, 2016, 2019)- Maintain and design Fortinet High Availability Clusters- Maintain Hyper-V and ESXi Clusters- Manage Microsoft Active Directory, and Exchange in enterprise and small to.