Ed Richeson Email & Phone Number

Plano, Tx, Us

Plano, Texas, United States

Responsible for IT and IS operations in Americas for TAC Americas Inc. Developed and aligned IT/IS strategic plan to the corporate business plan.Hired, developed, trained, and mentored departmental management and technical staff to support 42 locations, 1600 users, and 200 servers.Project managed IT/IS Oracle to BAAN consolidation of manufacturingGathered requirements and project managed the sales force automation and CRM applications.Coordinated with all levels of the business to gather requirements, build business cases, develop strategic roadmaps, and develop proposals.Gathered requirements and project managed the implementation of a B2B ecommerce utilizing Microsoft's Commerce Server.Worked with all levels of management within TAC to achieve consensus in needs and priorities for IT/IS initiatives.Identified, negotiated, and managed the implementation of a Service Delivery suite for the business that we performed a custom integration into our ERP system Dynamics Performed several due diligences and subsequent acquisitions of companies for a smooth integration into TAC.Created and maintained IT/IS policies and proceduresProvided global direction in multiple technologies MS Exchange, WAN Optimization, Virtualization, Disaster Recovery, and Web Presence.Implemented a support system and processes achieving a 200% improvement in resolution time. Key member of global IT Steering committee and leader of the IT Tools Planning Council for TAC AmericasIdentified and instituted automated processes to perform EDI with key vendors.Developed and implemented a project management methodology to assure timely delivery of projects.

Managed remote and local administrators and technical support staff.Managed Vendor relationships for training, hardware, software, and development.Project managed the design, implementation, and maintenance of Exchange 2000 and Active Directory infrastructure for an international enterprise.Project managed migration, integration, and consolidation of 4 separate companies (5 Forests) to Windows 2000 and Exchange 2000.Maintained and managed Enterprise NT/2000 and Unix Infrastructure.Project managed the optimization and stabilization of Priceline.com web servers and Internet Infrastructure.Consulted as functional operations analyst manager for AA.com optimizing personnel processes and site operations responsibilities with interactions to numerous contracting organizations.

Performed as lead technical architect/administrator over a team of 12 technical professionals.Developed project plans for new technology deployment.Supervised network and system administrators.Project managed and implemented new infrastructure technologies and applications.

Managed post wide help desk of 8 personnel supporting 2800 end users.UNIX and database administration for a post wide system.Designed deployment scenario and procedures for WAN, LAN, and PC upgrades.