☁️ Ed S. Email & Phone Number

Downers Grove, Il, Us

As a Principal Cloud Solutions Architect, my role is to work with clients across the country to design and implement cloud native and hybrid solutions that meet their unique business needs. I collaborate closely with clients to understand their IT requirements and develop customized cloud strategies that align with their goals. I ensure that these strategies meet security, compliance, and performance requirements, and design hybrid cloud architectures that integrate on-premise and cloud-based systems seamlessly. My expertise and guidance help organizations leverage the full potential of cloud technologies to achieve their strategic objectives. Ultimately, my goal is to provide clients with innovative, effective, and scalable solutions that help them stay ahead of the curve in an increasingly competitive and dynamic business environment.

Downers Grove, Il, Us

• Designed and implemented customized cloud native and hybrid solutions for clients nationwide.• Collaborated closely with clients to understand their IT requirements and develop tailored cloud strategies.• Ensured strategies met security, compliance, and performance standards, integrating on-premise and cloud systems seamlessly.

Downers Grove, Il, Us

• Serve as the primary IT advisor for three high-profile clients, ensuring alignment of IT strategies with business objectives.• Lead cross-functional teams to deliver comprehensive IT services, including infrastructure management, cybersecurity, and cloud solutions.• Foster strong client relationships, acting as the liaison between stakeholders and technical teams.• Drive process improvements and technology adoption to enhance client operations and competitiveness.• Manage project portfolios, ensuring timely and budget-compliant delivery of IT initiatives.Key Achievements:• Successfully led a digital transformation project for a client, resulting in a 30% increase in operational efficiency.• Developed and implemented a cybersecurity framework for a financial services client, reducing security incidents by 40%.• Negotiated and secured a multi-year cloud services contract, leading to a 20% reduction in IT operational costs for clients.

Downers Grove, Il, Us

• Understanding Customer Requirements: o Analyzed client requirements and business objectives to provide strategic advice on utilizing technology effectively. o Collaborated with stakeholders to identify unique needs and tailored solutions accordingly.• IT Initiatives Management: o Managed IT initiatives, ensuring successful execution within scope, budget, and timeline. o Worked closely with in-house technical staff to implement solutions.• Designing IT Systems and Networks: o Designed and configured IT systems, networks, and infrastructure. o Evaluated existing systems and recommended improvements.• Support and Troubleshooting: o Provided technical support to users, addressing hardware and software issues promptly. o Troubleshot technical problems efficiently and offered effective solutions.• Training and User Adoption: o Trained end-users on new technologies and systems. o Ensured smooth adoption of new technology within the organization.• System Improvements and Reporting: o Suggested system improvements based on industry best practices. o Produced reports on system performance and recommended enhancements.

Downers Grove, Il, Us

•Establish communication protocols and procedures during security incidents•Provide technical support and incident response support revolving around Datacenter Technologies•Produce detailed incident reports for management•Perform research on emerging threat sources•Develop protection strategies

Downers Grove, Il, Us

• Take ownership of customer incidents by providing onsite, telephone, and email support to Sentinel clients.• Troubleshooting and resolving various technical issues related to computer hardware and software problems.• Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, Exchange Server, Active Directory, Firewalls, VPNs, DNS, DHCP, VMWare, Office 365 and other leading Cloud Solutions.• Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.• Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.• Local travel to client sites to provide scheduled IT systems and network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate• Interact with clients and communicate with management• Provide some on-call/after-hours work when necessary• Coordinate, Manage, Validate, and implement projects for customers such as Antivirus deployment, Server Migrations, ESXI upgrades, VMware upgrades, and Webserver deployment.

Chicago, Illinois, Us

Seattle, Washington, Us

• Design, develop, document, analyze, create, test, configure, integrate, debug or modify networks, databases and servers, and occasionally software. • Lead a team of engineers and provide guidance through troubleshooting processes and resolution of system outages.• Manage and Architect VMware 6.0 global footprint and datcenters.• Manage vendor contacts and points of escalation for the team. • Design and implement architectural solutions that support larger scale initiatives. • Provide level-four system support for areas of expertise, working closely with all Technical Services and Operations areas, as well as Applications Development and clients as required.

Chicago, Illinois, Us

• MS-Windows server and authentication management basics – (AD, DHCP, DNS)• Service ownership of VMware VDI enviornment• Service ownership of Bomgar Remote support tools• Service ownership of Sophos cloud endpoint\server protection• Proficient in operation of offline storage systems – (Tape, DTD)• Proficient in operation of Mission Critical Platforms such as RDBMS and Virtualized clusters• Proficient in applying automation to Mission Critical Platforms• Proficient in troubleshooting Mission Critical Platforms

Rolling Meadows, Il, Us

• Manage and monitor all installed systems and infrastructure including VMware 6.0• Install, configure, test and maintain operating systems, application software and system management tools• Proactively ensure the highest levels of systems and infrastructure availability• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes• Maintain security, backup, and redundancy strategies• Increase system efficiency and lower the human intervention time on any tasks• Participate in the design of information and operational support systems• Provide 2nd and 3rd level support• Liaise with vendors and other IT personnel for problem resolution

Rolling Meadows, Il, Us

• Evaluate system potential by testing compatibility of new programs with existing programs.• Evaluate expansions or enhancements by studying work load and capacity of system.• Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action• Utilize VMware 6.0 to manage Active Directory and DNS for Auricos domain• Place hardware into production by establishing connections; entering necessary commands.• Maximize use of hardware and software by training users; interpreting instructions; answering questions.• Maintain system capability by testing computer components.• Prepare reference for users by writing operating instructions.

Atlanta, Georgia, Us

• Provide customer service• Directing customers to products• Answer questions about goods tools• Assist in purchase decisions• Stock, organize, and cleaning duties at the request of the management team• Closely work with Home Depot managers to deliver satisfaction to every customer entering

Chicago, Il, Us

• Installation, configuration and maintenance of PCs, laptops, tablets and printers; troubleshooting analysis of workstations and associated systems; PC imaging; post-configuration; naming computer and adding to Domain; adding peripherals; data and user-state migration• Assure newly installed equipment is fully operational and environment is clean• Assure end-user satisfaction and approval and obtain end-user sign-off once the machine is completed• Interface with high-level customers at their mid-manager level throughout the deployment process• Troubleshoot technical and customer service-related issues with diplomacy and professionalism• Provide outstanding customer service to clients while communicating any remaining issues to project team.• Interact with customers and with a positive attitude, present our client's and its services, solutions and products.

Romeoville, Il, Us

• Printer operation and printed output distribution• Console monitoring• Reconciled minor/moderate problems• Referred complex problems to higher authority• Mount open systems backup tapes• Answered telephones

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