Robert Craner Email & Phone Number

Downers Grove, IL, US

Troy, Michigan, US

o Assists with consultative and transformative sales opportunitieso Provides input to account planning for key accountso Participates in Strategic customer meetings and Complex or Early Offering Opportunitieso Participates in regional and national events and regional team meetings.o Broadens engagements with clients by promoting, defining, and positioning.

Troy, Michigan, US

• Maintain current and thorough knowledge of Cisco, Palo Alto, and Fortinet technologies.
• Architect, design, and implement highly complex networking solutions for clients in a wide variety of industries.
• Specific focus around SDN including Cisco ACI and Cisco SD-WAN.
• Integration into multi-vendor cloud environments from a network/security standpoint (Azure, AWS).
• Create and deliver proof-of-value/concepts to clients in the pre-sales process.
• Lead a team of 10-15 engineers to provide project delivery, deliver technical enablement, create documentation standardization, and best practice review.

Troy, Michigan, US

• Maintain current and thorough knowledge of Cisco Network technologies (Catalyst switches, Routers, Nexus, etc.)
• Works with Logicalis’ customers to analyze, evaluate, and make recommendations regarding routing and switching infrastructure.
• Implements overall solutions for customers, including development of design documents.
• Provides knowledge transfer and documentation to Logicalis’ customers upon project completion.

Herndon, VA, US

• Responsible for second tier support for the data repair team. Responsible for deployment, maintenance, diagnosis, and repair of customer premises equipment.
• Also responsible for troubleshooting network IP/data related issues as well as its maintenance.

Herndon, VA, US

• Level 2 Repair Technician of voice and data services for the Business Services Unit.
• Diagnose any service interruptions, determine root cause and take necessary action to restore service
• Ensure appropriate parties are immediately engaged into service restoration process, and are working effectively to achieve timely service restoration
• Ensure all communications with customers, and other departments are handled in a professional manner at all times.
• Proficient with multiple Internet applications such as email, news, DNS, and WWW browsers
• Understanding in following areas: Dial Access Products, Modem technologies, DSL Theory T-3 Theory, T-1 Theory, Framing, Ethernet, QoS, IP routing, CSU/DSU’s, Terminal Servers and Modems- Understanding of Network.

Herndon, VA, US

• Primary focus of provisioning Hosted IT Solutions for new customers such as:- Hosted Exchange- Managed Backup- Managed Server- Perimeter E-mail Protection
• I was also the main point of contact and main support line on the above products for my projects/customers.
• In being the main point of contact, constant professional communication was a necessity.
• I was tasked with developing an implementation plan, managing the implementation, and dealing with any obstacles that may have arisen to keep the project on target.
• Subject Matter Expert on the above products for Inbound Customer Care, Technical Support Leads, and Sales.

Herndon, VA, US

• Worked on the Ticket Management Team providing Level 2 support for all customers regarding the following services:- Shared website and e-mail hosting- DNS- Microsoft Exchange- Hosted Exchanged- Managed Backup.
• Issues not resolved during the initial call with level 1 support were escalated to level 2 which then became my responsibility.
• As a level 2 support representative, I was responsible for resolving problems that could not be fixed on the first call as well as accessing systems that level 1 did not have access to.

Herndon, VA, US

• Level 1 support for- Shared website and e-mail hosting- DNS- Microsoft Exchange- Hosted Exchanged- Managed Backup Solutions- Managed Server Services
• Responsible for first-call resolution of customer issues whenever possible.
• If this is not possible, I was then responsible for relaying the proper information to the respective team to ensure a speedy resolution of the customer's trouble.

Bachelor'S Degree, Networking Technology

Transfer, Transfer Degree