Robert Craner Email & Phone Number

Downers Grove, Il, Us

Troy, Michigan, Us

o Assists with consultative and transformative sales opportunitieso Provides input to account planning for key accountso Participates in Strategic customer meetings and Complex or Early Offering Opportunitieso Participates in regional and national events and regional team meetings.o Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements.o Prepares for and conducts client proof of concepts/value (POC/POV).o Assists Director, Architecture to develop new Enterprise Networks offerings in conjunction with Logicalis services, solutions and OEM partners o Establishes and ensures value propositions are made in concert with adjacent practice disciplines and to adjacent practiceso Gathers feedback from customer conversations, Logicalis Sales/Presales, and Delivery teams to identify gaps in the portfolio for future offers.o Develops Workshops / Consulting offerings o Assists Director, Architecture in setting pricing strategies over offering lifecycle.o Studies Market / Gathers Analyst Information to support offering portfolio relevanceo Maintains culture of learning and brings that learning to help support overall vision, strategy and execution of Enterprise Networks practiceo Serves as an influencer within Logicalis by providing opinions and through leadership on relevant practice topics through SharePoint, Stream, etc.o Enables service delivery team to successfully implement Logicalis offeringso Enables presale technical community to be able to present Logicalis solution offers. o Conducts assessments, workshops, point of view session, product demos, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions for strategic customers and opportunitieso Engages with PS and MS engineers on an ongoing basis to understand challenges in delivery process for Logicalis offers.

Troy, Michigan, Us

• Maintain current and thorough knowledge of Cisco, Palo Alto, and Fortinet technologies.• Architect, design, and implement highly complex networking solutions for clients in a wide variety of industries.• Specific focus around SDN including Cisco ACI and Cisco SD-WAN.• Integration into multi-vendor cloud environments from a network/security standpoint (Azure, AWS).• Create and deliver proof-of-value/concepts to clients in the pre-sales process.• Lead a team of 10-15 engineers to provide project delivery, deliver technical enablement, create documentation standardization, and best practice review.• Escalation point, subject matter expert, and responsible for peer review for engineering team.• Worked with Logicalis Global to develop new services offerings and go-to market strategies for those offerings.• Collaborated with other team leads to work through continual service improvement to develop and improve both internal and external processes within the organization.• Worked with networks and clients in numerous industry verticals including finance, energy, government, healthcare, law, entertainment, and retail.• Organized and led customer meetings, presentations, proposals, training, network designs for a wide variety of roles ranging from individual contributors to C-level.

Troy, Michigan, Us

• Maintain current and thorough knowledge of Cisco Network technologies (Catalyst switches, Routers, Nexus, etc.)• Works with Logicalis’ customers to analyze, evaluate, and make recommendations regarding routing and switching infrastructure.• Implements overall solutions for customers, including development of design documents.• Provides knowledge transfer and documentation to Logicalis’ customers upon project completion.

Herndon, Va, Us

• Responsible for second tier support for the data repair team. Responsible for deployment, maintenance, diagnosis, and repair of customer premises equipment. • Also responsible for troubleshooting network IP/data related issues as well as its maintenance.

Herndon, Va, Us

• Level 2 Repair Technician of voice and data services for the Business Services Unit.• Diagnose any service interruptions, determine root cause and take necessary action to restore service• Ensure appropriate parties are immediately engaged into service restoration process, and are working effectively to achieve timely service restoration• Ensure all communications with customers, and other departments are handled in a professional manner at all times.• Proficient with multiple Internet applications such as email, news, DNS, and WWW browsers• Understanding in following areas: Dial Access Products, Modem technologies, DSL Theory T-3 Theory, T-1 Theory, Framing, Ethernet, QoS, IP routing, CSU/DSU’s, Terminal Servers and Modems- Understanding of Network Management and related tools, SNMP, Network Security- Understanding of UNIX, Windows and NT operating systems- Understanding of Telecommunications business models like CLEC, LEC, ISP- Experience in troubleshooting TCP/IP connections- Interaction with LAN/WAN technologies

Herndon, Va, Us

• Primary focus of provisioning Hosted IT Solutions for new customers such as:- Hosted Exchange- Managed Backup- Managed Server- Perimeter E-mail Protection• I was also the main point of contact and main support line on the above products for my projects/customers. • In being the main point of contact, constant professional communication was a necessity. • I was tasked with developing an implementation plan, managing the implementation, and dealing with any obstacles that may have arisen to keep the project on target.• Subject Matter Expert on the above products for Inbound Customer Care, Technical Support Leads, and Sales.

Herndon, Va, Us

• Worked on the Ticket Management Team providing Level 2 support for all customers regarding the following services:- Shared website and e-mail hosting- DNS- Microsoft Exchange- Hosted Exchanged- Managed Backup Solutions- Managed Server Services• Issues not resolved during the initial call with level 1 support were escalated to level 2 which then became my responsibility.• As a level 2 support representative, I was responsible for resolving problems that could not be fixed on the first call as well as accessing systems that level 1 did not have access to.

Herndon, Va, Us

• Level 1 support for- Shared website and e-mail hosting- DNS- Microsoft Exchange- Hosted Exchanged- Managed Backup Solutions- Managed Server Services• Responsible for first-call resolution of customer issues whenever possible. • If this is not possible, I was then responsible for relaying the proper information to the respective team to ensure a speedy resolution of the customer's trouble.

Bachelor'S Degree, Networking Technology

Transfer, Transfer Degree