Edwin C. S. Email & Phone Number

Hamilton

Paulsboro, Nj

• Administered multiple Active Directory Domains• Defined Group policy requirements and settings• Managed Server virtualization (MS Hyper-V, VMware vSphere)• Managed SAN storage solutions (HP 3par, Dell Equallogic)• Process automation via PowerShell• Process Design• Generated process documentation and user instructions• CCNA (In Progress)• OSD and Task Sequence creation• Managed implementations of proprietary web application within enterprise environments• Presented demonstrations of proprietary web application • Provided client side support of proprietary web application• Performed maintenance, repair and backup of servers, laptops, and desktops

Paulsboro, Nj

• Administered multiple Active Directory Domains• Defined Group policy requirements and settings• Managed Server virtualization (MS Hyper-V, VMware vSphere)• Managed SAN storage solutions (HP 3par, Dell Equallogic)• Process automation via PowerShell• Process Design• Generated process documentation and user instructions• OSD and Task Sequence creation• Managed implementations of proprietary web application within enterprise environments• Presented demonstrations of proprietary web application • Provided client side support of proprietary web application• Performed maintenance, repair and backup of servers, laptops, and desktops

• AD administration• Group policy control• OSD and Task Sequence creation• Server virtualization (MS Hyper-V)• Maintenance, repair and backup of servers, laptops, and desktops• Generation of process documentation and user instructions• Customer demonstrations of in-house built web application• QA management and regression testing of in-house built web application • Test Case generation for QA team• Client side support of in-house built web application• WSUS and patch management

Field Support Analyst 8/2005-1/2013• Onsite for remote clients in all platforms of personal computing with a heavy emphasis on customer service as well as client and vendor satisfaction• Direct end user support• Troubleshooting and repair of laptops, desktop, printers and servers for a wide variety of platforms (HP, Dell, IBM/Lenovo, Xerox, Cisco, Lexmark)• Data migration and user state restorations as well as deskside support and maintenance. • Enterprise hardware refresh projects• Lead Analyst role on projects (direct temps and interns on project)• Continued research of new hardware and software to reduce down time and increase productivity. • Retail/POS support for Target and Home Depot24x7 on call rotation supporting Cisco/Dimension Data clients• Technician scheduling and workload balancing• Change request and process documentation

Lead Technician/Administrator 11/99-8/05• Level II remote and phone support to clients. • Diagnosing, configuring and maintaining a wide variety of mobile computing devices such as Laptops, PDA's and portable printers. • Evaluation of lease return and customer supplied product • Refurbishment and maintenance of customer supplied product for spares pool. • Repair of “out of box” failures to OEM specifications• Training of new temporary associates