Edson A Castro Hernández Email & Phone Number

Ciudad De México Y Alrededores, México

I am required to analyze and resolve a large amount of cases per day with a high quality of service and efficient solutions, handling Corporate and Small Business applications for the Mexican market and the Global Dollar Card market, in order to deliver supplementary and basic accounts, as well as being able to work with daily and monthly metrics and goals.I also did a cross training with American Express Merchant Services focusing in the Argentina and Mexico market.

Área Metropolitana De Ciudad De México

Provide the best customer service experience to our customers by listening to their needs, addressing their concerns, analyze their accounts and use all the resources within my reach to provide solutions to their problems, in order to maintain and improve the relationship with our clients.I´ve been part of several teams and pilots within the operation focusing on different selected customers and required different sales goals, some assisting primarily spanish-speaking customers, other focusing on high valued customers specialized with partner portfolio including Delta, Hilton and Marriot and the last one i took part which was specialized exclusive on Platinum cardmembers.Assist my team leader with supervisor call, give feedback to my colleges and contribute with monthly tasks for the team.I’ve had the opportunity to contribute as mentor for new hires in twelve classes, where I was able to give feedback to colleges and help sharing our best practices.Achievements: Customer Care Professional with the most sales in high valued co-brand skill in January 2020Customer Care Professional with position 1 out of 80 on Platinum Champion skill on February 2021Compliance at 100% since started on operation.Customer Care Professional with highest Refer to a Friend metric (98.44) in floor July 2021

Ciudad De México Y Alrededores, México

Organización y supervisión de premiers de distribuidoras de películas (Sony, Disney, Universal, Warner). Atención personalizada a distribuidoras, influencers, prensa, invitados y coordinadores de sede. Control del personal (2 a 15 personas), logística , manejo anti-pirateria, asi como pruebas cinematográficas y de sonido. Solución de quejas y eventualidades levantamiento de encuestas y elaboración de reportes ejecutivos de eventos.

Chilpancingo De Los Bravos Centro, Guerrero, México

Labore como maestro de inglés suplente para los alumnos de preparatoria.

Chilpancingo De Los Bravos Centro, Guerrero, México

Hice un voluntariado en el area jurídica del Palacio de gobierno del Estado de Guerrero.

Chilpancingo De Los Bravos Centro, Guerrero, México

Trato directo con proveedores y clientes, control de inventario y de almacén, levantamiento de pedidos, monitoreo de logística y entrega de productos.

Chilpancingo De Los Bravos Centro, Guerrero, México

Edición, fotografía, filmación de eventos, entrevistador y creador de cápsulas de televisión, iluminación y auxiliar en la producción de programa en vivo.

Estudios En Administración De Negocios Internacionales, Administracion De Negocios Internacionales

Activities and Societies: Equipo de RugbyEstudié tres cuatriméstres de la licenciatura en Administracion de Negocios Internacionales

English Diploma, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Estudio Del Idioma Inglés En Londres, Reino Unido

Activities and Societies: Lectura y compresión, exposición de temas a elegir, oratoria, juegos didácticos, ensayos.Clases presenciales.

Startupismo - Convierte Tus Ideas En Negocio, Startups

Metodología certificada por el INADEM para poner en orden tus ideas y crear tu empresa desde cero