Development, testing and deployment of management (PDCA), focusing on productivity, applied in the areas of production, call centers, call shops, maintenance, production, administrative and business through structured controls, regardless of the business segments.Development of methodology of sizing of facilities and the fitness business goals.Develop tools to measure offenders, identifying deviations and direct stock plans for results.Project management practices with ITIL, COBIT / SOX and PMBOKFlow analysis of operational and management processes, adapting systematic control points and indicators, establishing operational procedures and management.Solid knowledge of PMI, project management in telecommunications.Audit of operational and management processes in the areas of finance, service, trade, production, administration.Ability to understand and clearly communicate the desired results, plans and setting goals and providing necessary resources to achieve them, constantly monitoring and analyzing performance indicators and establishing clear lines of responsibility and autonomy of those involved.Ability to plan and organize work and manage time, resources, costs and setting priorities, working in an integrated manner the various organizational processes.Keep all the time to focus on and commitment to implementing the expected results of the area positively influencing people and groups for the achievement of the established objectives, risk management.The knowledge and experience above are a result of projects developed in large companies, as I describe in career below.Specialties: Solid knowledge of data modeling, structuring, MS-DOS, Windows, Network, Office (Word, Excel, PowerPoint, Access, Project), Database (SQL, Oracle, and others) and corporative systems nationwide as CRM ( Vantive, Oracle, Sibel, etc.), R / 3 SAP, MapGuide, AutoCAD Map, Smart (Workflow), Remedy ARSystem (developer / certificate) and others.Certificate in ITIL - informaion Technology Infrastructure Library - No 216655-5110