Edson Alves Email & Phone Number

Osasco, São Paulo, Brasil

Belo Horizonte, Minas Gerais, Brazil

- Planning, implementation and management CMDB process using CSDM modeling for CMDB management, mapping business capability, business applications, business services, service offerings and configuration items.- Planning, implementation and management servicenow discovery and other data sources for cmdb ingestion, such as SCCM, Kace, AWS Aggregator, Service Graph.- Follow up internal demands forwarded to servicenow developers.- Responsible for new CI relationships and maintain.- Responsible to orquestrate meetings with architects, engineers, create definitions of atributes, rules, taxonomies.- Support ITSM Processes as Incident, Problem, Change.- Planning, implementation and management Obsolescence process.- Support teams on project of Certification Authority (CA) and Web Site Domain in ServiceNow.- Process Design.- Elaboration of Standards using frameworks as ITIL, COBIT, ISO among others.- Development reports using cmdb query builder.- Support teams on Project migration to cloud (aws), extracting reports about CIs of applications and decommissioning.- Elaboration of Dashboards in ServiceNow, Excel and Power Point.- BIA process adjustment and improvement, identifying and classifiying, critical business applications.- Management groups in ServiceNow.

São Paulo, São Paulo, Brazil

- Responsible for asset management process, acquisition, disposal, equipment type standardization, depreciation and budget planning.- Implementation and management Certification Authority (CA) and Web Site Domain.- Elaboration of Standards using frameworks as ITIL, COBIT, ISO among others.- Elaboration of Dashboards in ServiceNow, Excel and Power Point.- Audit access and asset.

São Paulo, São Paulo, Brazil

- Support IT structures in the implementation and continuous improvement of established processes, with reference to COBIT 2019.- Elaboration of Standards using frameworks as ITIL, COBIT, ISO among others.- Trainning IT areas for ITSM processes.- Responsible for managing Servicenow as a product owner in the following modules, Incident, Problem, Change, Service, Catalog, Requests, Configuration, Knowledge, Groups, Licences. Manage demands and improvements to partner develop.- Elaboration of Dashboards in ServiceNow, Excel and Power Point.- Problem Management process owner.- Change Management process owner.- IT Focal Point for responses to internal and external audits with the creation of controls, process improvement and support Corporate areas (Processes, Risks and Internal Controls, Corporate Information Security and Compliance);

São Paulo, São Paulo, Brazil

IT Service Management, incidents, requests, Service Desk, Field Service, IT Asset Management, Access Control.Planning and implementation Crisis process.Configuration process owner.Incident process owner.Service Catalog process owner.Request/Review of proposals and contracts/additives for IT services in order to ensure objectivity, clear and well-defined items for both parties.Lead demands with internal and external teams to ensure the evolution of IT services, remove impediments, act as a facilitator between IT and the business areas, promote excellence in deliveries, reduce bureaucracy and increase quality and satisfaction of end users.Auditing of supplier contracts, validating whether the services were delivered within the agreed deadline and requesting fines in cases of non-compliance.Purchase request for IT items using SAP.Acting in projects of new sites, clinics, implementation of ServiceNow, Transitions from Projects to IT Operations.Flow design, mapping and documentation of processes in BPMN.

São Paulo, São Paulo, Brazil

Management of projects related to airport radio communication.Participation in weekly meetings with suppliers in order to ensure continuous improvement of processes and new deliveries.Knowledge Base Management.Elaboration Operational Instruction documents.Mapping of Software and Systems used in the company.Asset Inventory Management.Purchase request for equipment and service quotes.Contract management and lending of IT assets.Training and qualification of Servicedesk and Field Service analysts.Implementation of new operations in airports.Deploy systems and applications using the PDQ Deploy tool.Support to VIP users, systems, network infrastructure and telephony Avaya, Siemens.Management of access to systems and AD.Participation in Project of e-mail migrations from Gsuite to Office 365.Participation in project to restructure access profiles in systems.Participation in projects of services from insourcing to outsourcing Servicedesk and Field Service.

São Bernardo Do Campo, São Paulo, Brazil

- First-level remote support for users in Vale do Rio Doce company. Open tickets, e-mail settings, password resets, and bug fixes.

Master Of Business Administration (Mba), Bi - Business Intelligence

Grade Curricular: Desenvolvimento Gerencial Empreendedorismo e Inovação Jogos de Negócios (Gestão Estratégica e Jogos de Negócios) –.

Analise E Desenvolvimento De Sistemas