Product Management: I lead platform development teams focused on building and enhancing features that drive significant improvements in revenue, customer satisfaction (NPS), UX/UI on CEJ, CVR, and CRR for Samsung Electronics' e-commerce platforms. Acting as the key liaison between the Business Strategy team and development workstreams, I prioritize enhancements and projects within my teams, while also negotiating priorities with global workstreams to align with Samsung's e-commerce strategy in LATAM. I’ve developed a comprehensive portfolio view to enhance business visibility and strategic planning.People Management: I have successfully implemented process improvements that increased team productivity, minimized potential business risks, and enhanced communication across workstreams. This has reduced dependencies on business areas, enabling them to focus on the commercial aspects of e-commerce.Project Management: For complex and strategic initiatives, I manage projects from conception to post-launch phases, ensuring successful outcomes while maintaining clear communication with stakeholders and senior leadership. Some of the projects include New Payment Gateways, Marketplace Integration, Sellout Platforms, New Channels and Product Launchs.Key Achievements (within 1 year):- Delivered over 100 enhancements and projects.- Boosted team productivity and capacity by 40% through process optimization and role & responsibility reviews.- Improved development quality by introducing supplementary QA processes.- Strengthened cross-team communication, reducing the need for business areas to get involved in operational dependencies, allowing them to focus on core commercial objectives.

Leading Product Delivery, Governance and Support at the Center of Excellence team for MS Dynamics 365 and PowerPlatform.Under Product DeliveryAt the spear point of Cogna's group transformation, I'm leading a Squad of 9 brilliant individuals working on the evolution of the main product for our Sales Force team (based on MS D365 and PowerPlatform solutions with a mix of Low/No-Code and Pro-Code development). Also supporting other Squads (under our CoE team) mitigating/removing blockers, managing discussions and escalations, guiding and taking decisions on how to solve problems/challenges.Under GovernanceAfter a full analysis of the current state of the Governance standards for D365 (and correlated technologies), I have been working on an Action Plan, with short and long-term goals, which is already delivering value by reducing/mitigating risks. From environment use, data cleanup and retention and security and access level policies, we have successfully removed undecessary data and environments reducing costs and management complexity. With a constant monitoring process (ecosystem and licence management, a complex task for a shared D365 environment), we now have a better visibility about the use of the resources and capabilities of the whole environment. This is just the beggining of a long journey which will allow current and future projects to benefit from strong and well defined pillars to thrive on their Goals having a direct positive impact to the business.Under SupportLeading a group of amazing dedicated individuals, I have created and defined processes and procedures to leverage and increase our client's satisfaction by proposing enhancements to our ServiceNow system and queue and also stablished short and long term goals providing daily support and orientation.Have also created a process for BUG-Fix by connecting our front line support team to the product team increasing visibility and communication for faster and coordinated actions.

I'm proud to be the first Team Leader, Technical Services in Latam, becoming responsible for many challenges and processes:* Responsible for creating/improving internal processes, supporting new hiring interviews and onboardings contributing to the growth of the global team by shadowing, mentoring and sharing knowledge and our values reinforcing our culture;* Owning and making critical technical decisions on high priority issues and projects;* Building relationship with clients and partners within the region;* Creating new processes (such as "Technical Paid Services", "Project Tracking" and "Technical Knowledge Management") and documentation (technical internal and external training materials and product documentation);* Supporting client escalations and complex/sensitive projects or situations owning internal and external communication;* Evaluating, validating and approving technical project scope, effort and the price of services;* Executing external and internal projects working with people from many cross-functional roles on different hierarchy levels and time-zones;* Designing and implementing sustainable and scalable solutions;* SME (Subject Matter Expert) for Integrations and Projects supporting our global technical services team and other internal areas. Also have created and enhanced internal and external (client-facing) documentation.Achievements include:* Reduce the risk of churn within the region with a strong relationship building;* Supported the upsell and contract expansion with several organizations;* Reduce the operational effort internally by automating and managing the new Paid Process.

Proud to be the first Technical Consultant hired in Latam. I joined when the company was a growing Startup and even more proud to have contributed on it's journey to become an Unicorn!I was responsible for:* Planning and implementing projects to solve business problems, not only in Latam, but also in other regions/countries such as USA, Australia, India and Europe;* Implementation of new products and several integrations using different integration methods (API, xAPI, Flat Files via sFTP or with pre-built data collectors) working and building relationship with countless companies and internal teams. My contributions were not only on the technical realm, but also, *building processes and providing consultancy on when, who and how communicate with different groups of people (internally and externally) about the product, process and projects and also how to collect meaningful data in order to support future decision making and validate it's success;* With the increasing number of clients, I became the technical manager of every account in the region, being the main point of contact with many internal teams such as Support, Escalation Engineering, Product, Data Engineering, Translation and Localization, Communication, InfoSec, Client Success, Client Experience and Sales;* Responsible for creating/improving internal processes, supporting new hiring interviews and onboardings contributing to the growth of the global team by shadowing, mentoring and sharing knowledge and our values reinforcing our culture;* In order to escale our capacity and keep the same higher level of service quality, which we were know by, I started focusing on clients with highest technical complexity environments support escalations or high priority projects collaborating with other technical consultants locally and globally. After evaluate, plan and execute the strategy and have the account at cruising speed, I could then transition to another technical team for ongoing support.

Responsible for:* Acting as Product Manager defining and tracking scope of new products, elaborating roadmaps of features and entire solutions, planning, elaborating and prioritizing releases working with remote and on-site teams;* Identifying, investigating and solving problems through Design Thinking techniques, research, prototyping and experiencing;* Actively perform technical researches in order to identify new and growing technologies in order to be used as a strategic advantage, support business growth and increase corporate competitiveness;* Create and evaluate business cases (based on data) to validate business value and ROI in order to justify and calculate investments;* Identify and implement new business modules;* Identify, design and implement processes considering the whole business Value Chain;* Identify and automate processes and operational routines increasing the productivity and scalability of the team and cross-functional areas;* Internal People development through shadowing and mentoring sessions giving honest feedback and supporting people on how to build their needed skills or connecting them to the right people to increase their development.Achievements include:* Evaluating and Planning the roadmap of HR technology designing the current and the future system architecture and leveraging investments (Total for next 5 years plus annual investment for CAPEX and OPEX planning with NVP and ROI evaluation);* BPM (Business Process Management) implementation automating "Hire-to-Retire" and "Shared Services" processes integrating several areas in a trackable process reducing "time to hire" and increasing data consistency across systems globally;* IDM (Identity Management platform) global implementation automating the process of Access Management (System and License Mgmt and Scope of Contract Approvals per role level) increasing security and agility to the whole organization giving visibility in to a trackable and auditable process.

I was responsible for:* Change Management and Communication (internal and external);* Team Leadership under Project Implementations;* Evaluate, specify and implement systemic solutions with focus on continuous enhancements, increase of productivity and efficiency;* To support different areas of the company by giving them the direction on best practices on the use of technologies and process review and knowledge management;* Project Management within different technologies such as SAP HR, SAP ERP, Oracle, Microsoft Suite, Identity Management tools and Collaboration Tools, API connections, File Base integrations;* Requirements gathering, specification and documentation (technical and client facing);* Specific system specialist (Customizing on SAP HCM, MS SharePoint...);* Planning, building, tracking and executing testing plans (unitary and integrated);* Building documentation (technical and client facing within different languages (English, Portuguese and Spanish) and taking in to consideration the audience and level of expertise;* Elaborate, evaluate and discuss Technical and Commercial specifications (SOW - Statement of Work) and Agreements;* Process building and Process implementation;* Systems development and System implementation (using Sharepoint, Javascript, WF platforms, C# + MSSQL/OracleDB, PHP+MySQL).Some projects and achievements:* Automation of HR and Payroll documents and contracts, reducing the time to generate official documents across the country increasing the productivity and agility of the process;* Profit Sharing, Bonus and Promotion Planning project being responsible for designing and leading the dev team on building a system for Bonus planning, calculation and payment considering country particularities, role level with different calculation methods according to individuals Performance inputs and Company's financial results providing live visibility to the whole leadership for better decision making.

Here was where my fascination for data started! I was responsible for:* Evaluate, Plan and Implement systemic solutions that were consuming data from different systems and being shown in the proper format (reports, dashboards, queries, APIs or source for other systems) depending on the business need and to support decision making;* Collect, consolidate, understand, transform, aggregate and cross data in order to find meaningful data to support leadership decision making;Some Projects and Achievements include:* Creating structures within the BW (Business Warehouse) for data migration;* Creating SAP BO (Business Object) reports and displaying them on SharePoint pages for tracking the number of access in order to prove value;* Data cleanup and aggregation for data migration project.

"Here is where started my passion and aptitude for processes building!"I was responsible for:* Evaluating, proposing and implementing systemic solutions to increase team productivity optimizing and automating activities;* Supporting system implementations, coding small programs and being responsible for testing new solutions (integrations and UI and Backend features);Some projects and achievements include:* Creating several Team Collaboration websites in SharePoint for countless departments across the organization;* Responsible for full migration of contents from old File Share structure and old SharePoint sites to new SharePoint structure;* Working and building pages and features within internal and external company's websites.

* Responsible for Maintenance and Asset Management (hardware and software), including Servers, Desktops of different purposes (DB, Application, WEB, Firewall, Backup and Cameras), Windows Server and Linux;* Help Desk: Support T1 and T2 to users in all systems and hardware of the Company;* Network Maintenance: Cabling, installation and configuration of hubs, switches, bridges and routers;* Network Traffic Monitoring;* Installation of the Company's Central System (Prológos);* Responsible for Identifying, Cataloging and Reporting Systemic Problems to the software manufacturer monitoring and implementing system corrections, improvements and updates.* Responsible for the acquisition of Hardwares in order to maintain the full operation of all areas of the company.

* Maintenance of Computers and Printers (Laser and Inkjet),* Preparation of official documents, MNDAs, Agreements, Certificates, Powers of Attorney and Official Letters,* Designing and Production of Banners, Images and Logos with Adobe Photoshop 7.1 and CS2.* Website development with Dreamweaver 8.0 and CS3 tool, JS, CSS and HTML.* Organization of Sporting Events communicating with partners and customers.* Marketing strategy for local companies.