Eduardo Gallo
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Eduardo Gallo Email & Phone Number

Location: Brasília, Federal District, Brazil 11 work roles
1 work email found @lm.com.br LinkedIn matched
✓ Verified August 2026 3 data sources Profile completeness 57%

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Work email e****@lm.com.br
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Location
Brasília, Federal District, Brazil

Who is Eduardo Gallo? Overview

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AeroLeads shows a work email signal at lm.com.br and a matched LinkedIn profile for Eduardo Gallo.

Eduardo Gallo previously worked as Associado & Coordenador da Reunião de Associados at Abc³ - Associação Brasileira De Conselheiros Consultivos Certificados and Associado at Abc³ - Associação Brasileira De Conselheiros Consultivos Certificados.

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egallo@lm.com.br
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Profile bio

About Eduardo Gallo

Atuando e liderando no cenário de Experiência do Cliente (CX) no Brasil ... mesmo quando CX nem existia como conceito.Em que acredito ? ▪ Acredito, em primeiro lugar, no ser humano. Na nossa capacidade de criar, imaginar, sentir e adaptar-se. ▪ Acredito na inovação objetiva derivada da construção de conhecimento e imaginada para a evolução da qualidade de vida. ▪ Acredito na educação como a forma maior de propagação de experiências e disseminação do conhecimento humano ▪ Acredito na ciência não-vazia ▪ Acredito que os avanços tecnológicos são meios e não fim ▪ Acredito nas relações humanas e na sociedade colaborativa e de respeito mútuo como as formas máximas da força que nos sustentará agora e no futuro. ▪ Acredito que a LINGUAGEM é a chave das interfaces de relacionamento ▪ Acredito no papo DIRETO e RETO, nos negócios e na vida !"Novo Normal" não existe ! A vida não é feita de versões e sim de momentos e ocasiões, que determinam o contexto e o ambiente que nos cerca, ao qual devemos contribuir, colaborar, adaptarmos na busca do verdadeiro progresso humano. Sim, também há um "Job to be Done in Life"ESG como chave de relações duradouras de Empresas saudáveis e perenes ! Governança é chave !One of the leading voices of Customer Experience em Brazil (ever since CX did not even have a name)What do I believe?▪ I believe, first of all, in the human being. In our ability to create, imagine, feel and adapt.▪ I believe in the objective innovation derived from the construction of knowledge and imagined for the evolution of the quality of life.▪ I believe in education as the greatest form of propagation of experiences and dissemination of human knowledge▪ I believe in non-empty science▪ I believe that technological advances should be means to an end▪ I believe in human relationships and in a collaborative society with mutual respect, as the maximum forms of strength that will sustain us now and in the future.▪ I believe that LANGUAGE is the key to relationship interfaces▪ I believe in talking DIRECT, straight to the point. No BS, in business and in life!"New Normal" does not exist! Life is not made up of versions, but of moments and occasions, which determine the context and environment that surrounds us, to which we must contribute, collaborate, adapt in the search for true human progress. Yes, there is also a "Job to be Done in Life"ESG as the way into long last relationships and enduring enterprises. Governance is the key !

Listed skills include Call Center, Ivr, Telecommunications, Voip, and 27 others.

11 roles · 48 years

Eduardo Gallo work experience

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Head Of Innovation

Mutant Garage

São Paulo Area, Brazil

A Mutant Garage é uma iniciativa pioneira da Mutant no sentido de criar a primeira plataforma brasileira de aceleração de Startups com projetos inovadores especificamente para o eco-sistema de Customer Experience Management (CXM).Em Janeiro de 2019, me afastei das funções executivas e operacionais da Holding Mutant, passando a focar em iniciativas de inovação e desenvolvimento de novos produtos, técnicas e metodologias para o ambiente CX.Aproveito a oportunidade para ampliar a jornada de descobertas e disseminação das melhores e (ainda) não descobertas práticas e ideias desta área de conhecimento que é (sempre foi) minha paixão.Obrigado por me acompanharem e bem vindos a esta nova etapa !!

Jan 2019 - Dec 2020

Chief Experience Officer (Cxo)

São Paulo Area, Brazil

Following the spin-off from Genesys in early 2016, Genesys Prime, rebranded as Mutant, will operate as a standalone company and focus on expanding its presence in the Brazilian market. Mutant is a Brazilian company valued at over R$ 500m that is backed by the Permira Funds and Technology Crossover Investments, two leading global private equity and growth equity investment funds.Após um processo de spin-off no início de 2016 da Genesys, companhia americana focada primariamente no fornecimento de produtos de software para contact center, a Genesys Prime anuncia novo posicionamento no Brasil e será rebatizada de Mutant, para operar de forma independente em um modelo revolucionário de comunicação entre empresas e clientes com soluções para humanização das interações.

Aug 2016 - Feb 2019

Vp Of Operations And Technology (Coo/Cto)

São Paulo Area, Brazil

After the aquisition by Genesys of LM Sistemas, I became a proud part of the Genesys Family, bringing IVR/Self Service Operations and "full-service" experience into the Genesys already fantastic and expanding eco-system.Now formally named Genesys Prime, we continue our journey into bringing the best in managed outcome to our clients.

Jul 2012 - Aug 2016

Diretor De Tecnologia

Lm Sistemas

Empresa inovadora na área de soluções para auto-atendimento em call centers, a LM é pioneira no uso de tecnologias de reconhecimento de fala (primeiro auxílio à lista totalmente voice-enabled da América Latina) e líder no segmento de criação de Interfaces de Voz voltadas ao usuário.

Jan 2002 - Jun 2012

Owner

Prestacom Isoft Sistemas
Jan 1995 - May 2010

Consultant - Terra Voip Project

Terra Networks
2004 - 2005 ~1 yr

General Manager - Ivr Products

Tecom Sistemas Ltda
Dec 1988 - Apr 1995

System Support Programmer

Nov 1984 - Nov 1988

System Programmer

Geipot
1979 - 1984 ~5 yrs
FAQ

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What is Eduardo Gallo's email address?

AeroLeads has found 1 work email signal at @lm.com.br for Eduardo Gallo.

Where is Eduardo Gallo based?

Eduardo Gallo is based in Brasília, Federal District, Brazil.

What companies has Eduardo Gallo worked for?

Eduardo Gallo has worked for Abc³ - Associação Brasileira De Conselheiros Consultivos Certificados, Mutant Garage, Mutant Br, Genesys Prime, and Lm Sistemas.

How can I contact Eduardo Gallo?

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What skills is Eduardo Gallo known for?

Eduardo Gallo is listed with skills including Call Center, Ivr, Telecommunications, Voip, Team Leadership, Customer Experience, Windows, and Sql.

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