• Partner with senior leadership to develop and execute HR strategies that support business objectives and enhance employee engagement.• Lead investigations and resolve complex employee relations issues, including disciplinary actions, grievances, and workplace conflicts, ensuring compliance with legal and internal policies.• Collaborate with business leaders to identify talent needs, develop workforce plans, and implement succession planning strategies to build strong leadership pipelines.• Drive performance management processes by coaching managers and employees on setting objectives, delivering feedback, and conducting performance reviews to ensure continuous employee development.• Analyze organizational structures and recommend changes to optimize efficiency, align resources with strategic priorities, and drive cultural transformations.• Provide one-on-one coaching and support to managers and leaders to enhance leadership effectiveness, team dynamics, and decision-making skills.• Lead and support organizational change initiatives, including restructuring, mergers, and process improvements, ensuring smooth transitions and minimal disruption to operations.• Leverage data and HR analytics to provide insights on workforce trends, turnover, employee engagement, and other key performance indicators to inform business decisions.• Ensure that HR practices comply with all legal, regulatory, and internal Amazon policies, mitigating risks related to employment laws and maintaining a safe workplace.• Drive Amazon’s diversity and inclusion programs by fostering a culture of belonging, addressing biases, and ensuring equitable talent management practices.• Collaborate with business leaders to forecast talent needs and implement workforce planning strategies to meet future demands, ensuring optimal staffing levels.

• Support associates and managers with routine, day to day HR questions, needs and inquiries, while providing world class service and guiding our teams to the right resources to ensure a quality and timely solution• Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts• Provided guidance to managers and employees on employee relations matters, resolving conflicts and fostering positive work relationships.• Influence leadership (typically multi-level Operations leaders) during associate-impacting decision making• Participate in HR investigations and drive full case closure within Amazon Standards• Developed and implemented HR policies, procedures, and programs to ensure compliance with legal requirements and best practices, while promoting a culture of fairness and inclusivity.• Complete and report metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc.• Provided guidance and support to employees and managers on various HR matters, including performance management, employee relations, and benefits administration.• Managed full-cycle recruitment processes, including job posting, candidate screening, interviewing, and offer negotiation, resulting in the successful hiring of top talent across multiple departments• Led initiatives to enhance employee engagement, including organizing team-building activities, recognition programs, and employee surveys.• Conducted training sessions on topics such as diversity and inclusion, performance management, and effective com

• Collaborate with hiring managers to understand staffing needs and develop recruitment strategies.• Source, screen, and interview candidates to assess qualifications and fit for open positions.• Coordinate interview schedules and logistics, ensuring a smooth and efficient recruitment process.• Conduct reference checks and background screenings as necessary.• Manage job postings on various platforms and ensure compliance with equal employment opportunity (EEO) guidelines.• Facilitate the onboarding process for new hires, ensuring a positive and engaging experience.• Coordinate new hire orientation sessions and prepare necessary documentation and materials.• Assist in the completion of new hire paperwork, including employment contracts, benefits enrollment, and payroll forms.• Provide information and guidance to new employees regarding company policies, procedures, and benefits.• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).• Generate regular reports on staffing metrics, such as time-to-fill, turnover rates, and recruitment costs.• Analyze data to identify trends and make recommendations for process improvements.• Assist in the development and implementation of HR policies, procedures, and best practices related to staffing and recruitment.• Liaise with external staffing agencies, temporary staffing providers, and other vendors as needed.• Build and maintain strong relationships with hiring managers, department heads, and other stakeholders.• Collaborate with cross-functional teams to ensure effective communication and coordination of staffing efforts.• Participate in meetings and provide updates on staffing activities, progress, and challenges.

• Maintain and update the HRIS (Human Resources Information System) or HRMS (Human Resources Management System) with accurate employee data, including personal information, employment history, benefits, and compensation details.• Generate reports and analyze data from the HRIS to support HR metrics and analytics, such as headcount, turnover, and time and attendance.• Serve as a point of contact for HR system inquiries, troubleshooting user issues, and providing technical support to HR and employees.