Support 500+ Airline Computer systems consisting of Windows Seven Running on 2012 Active Directory. Troubleshoot Group Policies. Troubleshoot LAN/WAN/VLAN’s connectivity, Tracert, and Pathping to Routers, Switches, Servers, and firewalls. Troubleshoot and determine if issues are local or remote. Contact Airline hosts, Dade County Firewall Team or Infrastructure Team. Interact with Airline management to keep them apprised of status on any issues, explaining in non-technical terms.GDS Support., Software support./Kiosk Support i.e. Sabre, Shares, Maestro. IP/Serial Printing Ticket Printers, Bag tag Printers and Document Printers. Ensure completion of trouble tickets within SLA of 30 min. Preventive Maintenance. Installation and configuration of Proprietary software and hardware. Move‘s Adds and Changes as scheduled or needed.. Analyze, identify, and correct hardware problems on Common User Terminal Equipment. And also Kiosk’s. Update Logs of All Incidents and Interventions Occurring on Site, Monthly Reporting of CUTE (Comon Use Terminal Equipment) Performance.

Provide technical and network support for 32 company locations in Windows XP operating environments Troubleshoot and resolve up to 60user problems daily relating to Microsoft environments, network connectivity, TCP/IP configuration, peripherals, upgrades, and diverse IT products Perform upgrades, and installation of hardware, software and drivers Escalate issues to relevant departments, while documenting problems and solutions Implemented library/database of common Intranet-related problems, facilitating future resolution and reducing response time Integrated tools to streamline support, such as IP scanners to monitor location and network connectivity problemsAssisted in creation of different batch files to automate processes on centralized update that improved planning and reduced implementation time

•Tested software and computer equipment prior to ’go live’. •Assisted with the repair of computer systems on site and for existing staff•Performed upgrades on existing computer systems•Developed and installed operating systems•Provided assistance at the in-office helpdesk technical support by phone and in person to the facilities staff.•Tested systems to ensure the elimination of bugs or viruses. •Responsible for loading new software and systems on existing equipment. •Installations and maintenance of the security camera system via IP address.