Eduardo Mendonça

Eduardo Mendonça Email and Phone Number

IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales @ Neogrid
joinville, santa catarina, brazil
Eduardo Mendonça's Location
São Paulo, São Paulo, Brazil, Brazil
About Eduardo Mendonça

Eduardo Mendonça is a IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales at Neogrid. They is proficient in Inglês.

Eduardo Mendonça's Current Company Details
Neogrid

Neogrid

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IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales
joinville, santa catarina, brazil
Website:
neogrid.com
Employees:
512
Eduardo Mendonça Work Experience Details
  • Neogrid
    Executive Head Of Customer Success | Global
    Neogrid Jan 2020 - Present
    Responsible for supporting the Company to achieve more profitable projects and better relationship with our Customers local and Globally based on the best Customer Experience (managing 5 Coordinators, 8 Leaders and around 150 consultants and analysts) at five different sites on USA, Europe and Brazil (SP, SC e RS)
  • Neogrid
    Head Customer Success For Integration Brokerage
    Neogrid Jan 2019 - Dec 2019
    São Paulo, Brasil
    Executive Manager Responsible of Professional Service, Project Management, Customer Support and Customer Success Teams for Integration Brokerage to Retailers, Distributors & Industries (managing 6 Coordinators and around 100 consultants and analysts) at three different sites (SP, SC e RS) , supporting the Sales Team in order to achieve more profitable projects and better relationship focused on Customer Journey.
  • Neogrid
    Executive Operations Manager | Latam
    Neogrid Jul 2017 - Dec 2018
    São Paulo E Região, Brasil
    Responsible for Sales and Professional Service Operations for all NeoGrid Offering regarding Industry Segment . Management teams divided in two different offices (São Paulo – SP and Joinville - SC).
  • Neogrid
    Professional Service And Customer Support Manager - B2B Integration | Latam
    Neogrid Jul 2016 - Jul 2017
    São Paulo Area, Brazil
    Responsible for Professional Service, Customer Support, Software Development and Project Management Teams divided in three different offices (São Paulo - SP, Joinville - SC and Porto Alegre - RS).Reporting to the LATAM Service Director
  • Neogrid
    Service And Software Development Manager - Special Projects
    Neogrid Jan 2015 - Jul 2016
    São Paulo E Região, Brasil
    Responsible for Pre-Sales, Functional Specification, Business Requirements, Software Development and Project Management Teams divided in two different offices (São Paulo - SP and Porto Alegre - RS).Reporting to the Integration Brokerage Operation Director
  • Neogrid
    Service Manager - Special Projects
    Neogrid Apr 2014 - Jan 2015
    São Paulo Area, Brazil
    Responsible for Pre-Sales, Functional Specification, Business Requirements and Project Management Teams. Reporting to the Professional Services Director
  • Bis Company - Acquired By Neogrid
    Product Management And Product Development Manager
    Bis Company - Acquired By Neogrid May 2013 - Apr 2014
    São Paulo Area, Brazil
    Reporting to the Techical Director
  • Gxs
    Product Manager
    Gxs Jan 2010 - Apr 2013
    São Paulo E Região, Brasil
    Reporting to the Product Director and Global SVP of Strategy and Development
  • Gxs
    Solution Consultant \ Pre-Sale Specialist
    Gxs Apr 2006 - Jan 2010
    São Paulo Area, Brazil
    Reporting to the Pre-Sale Manager and Commercial Director
  • Interchange
    Product Manager
    Interchange Oct 2003 - Apr 2006
    São Paulo Area, Brazil
    Reporting to the Director Products and Marketing
  • Gxs
    Implementation Manager
    Gxs Oct 2002 - Oct 2003
    São Paulo Area, Brazil
    Reporting to the Manager Retail and CPG Products
  • Gxs
    Product Analyst
    Gxs Mar 2002 - Oct 2002
    São Paulo Area, Brazil
    Reporting to the Manager Retail and CPG Products
  • Eztrade
    E-Commerce Product Manager
    Eztrade Oct 2000 - Mar 2002
    São Paulo Area, Brazil
    Multinational company providing e-Business, e-Commerce, and EDI solutions.Reporting to the Managing Director
  • Stefanini
    Technology Consultant/Project Coordinator
    Stefanini Sep 1999 - Oct 2000
    São Paulo Area, Brazil
    Reporting to the Cell Manager
  • Cpm Braxis
    Senior Systems Analyst / Project Leader
    Cpm Braxis Sep 1996 - Sep 1999
    São Paulo Area, Brazil
    Assigned to Banco Bradesco S.A
  • Stefanini
    Senior Programmer Analyst
    Stefanini Dec 1995 - Sep 1996
    São Paulo Area, Brazil
    Assigned to the company Folha da Manhã S.A. (Folha de São Paulo Newspaper)

Eduardo Mendonça Education Details

Frequently Asked Questions about Eduardo Mendonça

What company does Eduardo Mendonça work for?

Eduardo Mendonça works for Neogrid

What is Eduardo Mendonça's role at the current company?

Eduardo Mendonça's current role is IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales.

What schools did Eduardo Mendonça attend?

Eduardo Mendonça attended Insper, Fundação Getúlio Vargas, Universidade Paulista, Fundação Bradesco.

Who are Eduardo Mendonça's colleagues?

Eduardo Mendonça's colleagues are Denise Karapeticov, Luana De Paula, Alessandro Librelato, Maicon Garcia, Bruna Macedo, Renan Nascimento, Débora Olsson.

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