• Oversaw inventory and vendor relationships using a Vendor Management System (VMS) and authorized payments per contractual agreements with suppliers.• Created and tracked all client invoices in our CRM application. This allowed me to generate monthly reports for management.• Obtained top wholesale prices for parts and vehicles by negotiating with multiple dealerships.• Reached out and contacted customers directly about the status and pricing of their vehicle repairs and ensured timely follow-ups.• Provided exceptional customer service by communicating vehicle repair status and costs to customers, clearly detailing necessary services, and ensuring timely follow-ups.• Analyzed purchasing trends for both electric and hybrid vehicles to identify possible supply-chain issues.• Responsible for contacting the State lien agency to report customers who failed to pay for rendered services.

• Coordinated with suppliers to maintain sufficient inventory through continuous communication. • Maintained detailed records of all sales activities, including customer follow-ups, in Salesforce.• Reviewed, analyzed, and signed off monthly inventory cost data to ensure the organization remained within budget.• Participated in vendor selection by conducting interviews and evaluating proposals, capabilities, and project fit, resulting in the selection of qualified vendors and a comprehensive bid package.• Organized meetings and calls between clients and the Business Support Management team to aid the sales and marketing teams• Processed over 1,000 invoices totaling over $5 million per month, prepared payments for accounting, and meticulously documented and categorized transactions to ensure financial integrity. • Prepared and evaluated Gap analysis of existing processes to identify and implement Best Practices, resulting in increased efficiency and streamlined business operations.

• Worked closely with field marketing representatives on marketing campaigns to increase customer engagement. The new marketing campaigns helped the store consistently exceed weekly, monthly, and annual sales goals set by corporate headquarters.• Implemented a new marketing strategy that resulted in a 30% increase in total sales for the year. Our store moved from last in sales to second in the South Bay. • Prepared monthly budget and revenue reports to facilitate tracking of annual sales objectives.• Facilitated detailed training programs for new hires, covering onboarding, job-specific skills, and company protocols to support their seamless integration into the team.