Imparted customer support regarding hardware, software and internet issues. Implemented processes to increase the effectiveness of remote monitoring such as equipment status, problem detection and reporting formats. Maintenance and repair of video and network equipment such as Network Video Recorders, Work Stations, Laptops, Surveillance cameras, Servers, etc.

In this position I monitored customer properties, immediately providing help in any type of incident. I further participated in more than 30 physical installations. I also worked in deciding which type of video technology we would used based on the customer's request.