Senior Manager Of Customer Success
CurrentResponsible for the strategic customer relationship team
Dec 2024 - Present
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Eduardo Mendonça Email & Phone Number
IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales
at
Matera
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales
Location
São Paulo, São Paulo, Brazil
Company size
Who is Eduardo Mendonça? Overview
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Quick answer
Eduardo Mendonça is listed as IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales at Matera, a company with 689 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Eduardo Mendonça.
Eduardo Mendonça previously worked as Senior Manager of Customer Success at Matera and Executive Head of Customer Success | GLOBAL at Neogrid. Eduardo Mendonça holds Executive Mba, Customer Experience from Insper.
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Matera
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Profile bio
About Eduardo Mendonça
Eduardo Mendonça is a IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales at Matera. They is proficient in Inglês. Colleagues describe them as "Mendonça foi meu gestor no time de Desenvolvimento de Produtos e sua liderança teve impacto muito positivo em minha trajetória profissional. Seu senso apurado em estratégia, negócios e visão executiva foram fundamentais para minha evolução em disciplinas como negociação, product marketing, ofertas, pricing e estratégias de vendas, bem como no desenvolvimento de pessoas. Seu estilo de liderança promove evolução de forma natural, com delegação responsável, feedbacks constantes e precisos e… Show more" and "O Eduardo é um colega que você pode contar para o que der e vier, profissional, bem humorado, super parceiro, coerente, atualizado. Foi bem legal ter trabalhado com ele. Edu, muito sucesso!"
Current workplace
Eduardo Mendonça's current company
Company context helps verify the profile and gives searchers a useful next step.
Matera
17 roles
Eduardo Mendonça work experience
A career timeline built from the work history available for this profile.
Executive Head Of Customer Success | Global
Responsible for supporting the Company to achieve more profitable projects and better relationship with our Customers local and Globally based on the best Customer Experience (managing 5 Coordinators, 8 Leaders and around 150 consultants and analysts) at five different sites on USA, Europe and Brazil (SP, SC e RS)
Jan 2020 - Dec 2024
Head Customer Success For Integration Brokerage
Executive Manager Responsible of Professional Service, Project Management, Customer Support and Customer Success Teams for Integration Brokerage to Retailers, Distributors & Industries (managing 6 Coordinators and around 100 consultants and analysts) at three different sites (SP, SC e RS), supporting the Sales Team in order to achieve more profitable.
Jan 2019 - Dec 2019
Executive Operations Manager | Latam
Responsible for Sales and Professional Service Operations for all NeoGrid Offering regarding Industry Segment. Management teams divided in two different offices (São Paulo – SP and Joinville - SC).
Jul 2017 - Dec 2018
Professional Service And Customer Support Manager - B2B Integration | Latam
Responsible for Professional Service, Customer Support, Software Development and Project Management Teams divided in three different offices (São Paulo - SP, Joinville - SC and Porto Alegre - RS).Reporting to the LATAM Service Director
Jul 2016 - Jul 2017
Service And Software Development Manager - Special Projects
Responsible for Pre-Sales, Functional Specification, Business Requirements, Software Development and Project Management Teams divided in two different offices (São Paulo - SP and Porto Alegre - RS).Reporting to the Integration Brokerage Operation Director
Jan 2015 - Jul 2016
Service Manager - Special Projects
Responsible for Pre-Sales, Functional Specification, Business Requirements and Project Management Teams. Reporting to the Professional Services Director
Apr 2014 - Jan 2015
Product Management And Product Development Manager
Reporting to the Techical Director
May 2013 - Apr 2014
Jan 2010 - Apr 2013
Solution Consultant \ Pre-Sale Specialist
Reporting to the Pre-Sale Manager and Commercial Director
Apr 2006 - Jan 2010
Oct 2003 - Apr 2006
Oct 2002 - Oct 2003
Mar 2002 - Oct 2002
E-Commerce Product Manager
Eztrade
Multinational company providing e-Business, e-Commerce, and EDI solutions.Reporting to the Managing Director
Oct 2000 - Mar 2002
Sep 1999 - Oct 2000
Sep 1996 - Sep 1999
Senior Programmer Analyst
Assigned to the company Folha da Manhã S.A. (Folha de São Paulo Newspaper)
Dec 1995 - Sep 1996
Team & coworkers
Colleagues at Matera
Other employees you can reach at matera.com. View company contacts for 689 employees →
EJ
Elineia Jéssica Souza Mendonça
Colleague at MateraNew Fribourg, Rio De Janeiro, Brazil, Brazil
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CQ
César Queiroz
Colleague at MateraAraras, São Paulo, Brazil, Brazil
View →
HM
Hugo Maciel 🏳️⚧️
Colleague at MateraQuixadá, Ceará, Brazil, Brazil
View →
DB
Denise Boegershausen
Colleague at MateraJoinville, Santa Catarina, Brazil, Brazil
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RL
Ruan Luiz Petrolli Dos Santos
Colleague at MateraMaringá, Paraná, Brazil, Brazil
View →
BD
Bárbara Da Silveira Wagner
Colleague at MateraPalhoça, Santa Catarina, Brazil, Brazil
View →
LF
Luis Felipe Talhari Zacheo
Colleague at MateraSanta Catarina, Brazil, Brazil
View →
LS
Lucas Santana
Colleague at MateraPau Dos Ferros, Rio Grande Do Norte, Brazil, Brazil
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PR
Paulo Ricardo Luciano
Colleague at MateraPoços De Caldas, Minas Gerais, Brazil, Brazil
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GR
Guilherme Ribeiro
Colleague at MateraMaringá, Paraná, Brazil, Brazil
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Elineia Jéssica Souza Mendonça
Colleague at MateraNew Fribourg, Rio De Janeiro, Brazil, Brazil
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CQ
César Queiroz
Colleague at MateraAraras, São Paulo, Brazil, Brazil
View →
HM
Hugo Maciel 🏳️⚧️
Colleague at MateraQuixadá, Ceará, Brazil, Brazil
View →
DB
Denise Boegershausen
Colleague at MateraJoinville, Santa Catarina, Brazil, Brazil
View →
RL
Ruan Luiz Petrolli Dos Santos
Colleague at MateraMaringá, Paraná, Brazil, Brazil
View →
BD
Bárbara Da Silveira Wagner
Colleague at MateraPalhoça, Santa Catarina, Brazil, Brazil
View →
LF
Luis Felipe Talhari Zacheo
Colleague at MateraSanta Catarina, Brazil, Brazil
View →
LS
Lucas Santana
Colleague at MateraPau Dos Ferros, Rio Grande Do Norte, Brazil, Brazil
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PR
Paulo Ricardo Luciano
Colleague at MateraPoços De Caldas, Minas Gerais, Brazil, Brazil
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GR
Guilherme Ribeiro
Colleague at MateraMaringá, Paraná, Brazil, Brazil
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4 education records
Eduardo Mendonça education
Executive Mba, Customer Experience
Specialization In Business Administration (Marketing Concentration)
Business Administration
Data Processing
Fundação Bradesco
FAQ
Frequently asked questions about Eduardo Mendonça
Quick answers generated from the profile data available on this page.
What company does Eduardo Mendonça work for?
Eduardo Mendonça works for Matera.
What is Eduardo Mendonça's role at Matera?
Eduardo Mendonça is listed as IT Executive | Customer Success | Customer Service | Customer Onboarding | Customer Support | Product Management | Operations Manager | Pre-Sales at Matera.
Where is Eduardo Mendonça based?
Eduardo Mendonça is based in São Paulo, São Paulo, Brazil while working with Matera.
What companies has Eduardo Mendonça worked for?
Eduardo Mendonça has worked for Matera, Neogrid, Bis Company - Acquired By Neogrid, Gxs, and Interchange.
Who are Eduardo Mendonça's colleagues at Matera?
Eduardo Mendonça's colleagues at Matera include Elineia Jéssica Souza Mendonça, César Queiroz, Hugo Maciel 🏳️⚧️, Denise Boegershausen, and Ruan Luiz Petrolli Dos Santos.
How can I contact Eduardo Mendonça?
You can use AeroLeads to view verified contact signals for Eduardo Mendonça at Matera, including work email, phone, and LinkedIn data when available.
What schools did Eduardo Mendonça attend?
Eduardo Mendonça holds Executive Mba, Customer Experience from Insper.
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