NOVACORMonitor services in real time through network systems analyzing events and classifying them by their criticality.Register the information in the ticketing systems.Study of corrective and proactive tasks at a logical and physical level on networking platforms and equipment.Supervision of all crews nationally and internationally.Derive incidents to the corresponding area, ensuring compliance with the SLA until its resolution.Support to field technicians.troubleshooting on claims escalated to the NOC (Network Operations Center)Equipment handling: Huawei 10 G OLT MA5800, MA 5633, Cisco uBR 10K, ONT, Cable modem.

Voolkia Software & Services (Staffing IT S.A.)Monitor services in real time through network systems analyzing events and classifying them by their criticality.Register the information in the ticketing systems.Study of corrective and proactive tasks at a logical and physical level on networking platforms and equipment.Maintenance and optimization of the network, performing diagnostic and troubleshooting tasks for business clients.troubleshooting on claims escalated to the Network Operations Center (NOC)Management of last mile technologies such as 3G / 4G, Satellite, Wimax, XL, LMDS, Metro Ethernet, XDSL, GPON, FTTX, HFC, RF and Fiber Optics.Management on routers and switches CISCO-HUAWEI.

• Ensuring efficient and timely response to incidents and customer service requests, guaranteeing maximum satisfaction.• Meticulous supervision of technical reports to maintain quality and performance standards.• Proactive leadership in the direction and execution of special projects aligned with strategic objectives.• Development and implementation of preventive maintenance plans and optimized work programs.• Effective coordination of maintenance operations, meeting contractual service parameters.• Management and formulation of the department's annual budget, focused on cost efficiency.• Comprehensive responsibility for equipment inventory management, ensuring availability and functionality.

Respond to technical requests from clients in the country's coastal area, provide support or adviceCarry out preventive maintenance in accordance with the provisions of the service contracts.Attend, channel reports for failures and service requests.Monitor the services through the different managers.Prepare technical reports according to customer requirements.Exercising project manager functions, installing equipment, evaluating customer requirements.Comply with the delivery of the reports of services carried out.Comply with the administrative procedures of the technical management.Support the company with special work carried out by other departments, provide support to other technicians, attend to technical failures on site and / or remotely that present solutions installed in the clients to ensure the correct functioning of their operations.

Perform Drive Test and Post Processing services for Digitel and Movilnet networks, work hand in hand with ERICSSON staff, verify possible failures and optimize them, consulting in GSM, WCDMA, LTE technology, Verification of power levels, quality and service. Make script for different programs.

Responsible for the maintenance and improvement of the Movistar Fiber Optic network in Greater Caracas.Make reports of all weekly jobs and maintenance.Attend meetings to invoice the work done.Carry out Civil projects for FO reform maneuvers.Coordination of maintenance crews.Team training.

Audit, inspect, monitor the maintenance and operability of the equipment found in the cells of the Movistar network in order to avoid future failures.Audit and monitor the equipment in the Movistar and contractor warehouses in order to reduce the time to resolve a failure.

Supervise the Satellite Television project and solve the failures that appear in Direct to home nationwide, Verify the channel grid and propose new services for this technology.