Eduardo Atucha Email & Phone Number

Chicago, Illinois, United States

- Tier3 level debugging before handing that to Eng team.- Optimization and decision with tech team (Prod and Eng) what are the paths to prioritize on a organized way cross departments (CX, Sales) to prevent issues with the product prioritization and communications.- Constant learning and introduction of processes for escalation, ticket troubleshooting, etc.

Chicago, Illinois, United States

My technical expertise and strategic approach as a technical support advisor led to a 25-30% reduction in customer inquiries and escalations, resulting in increased customer satisfaction, help customers achieved their ROI by improving the product capabilities and how they could leverage, additionally enhanced brand reputation for the company.In my role as.

Chicago, Illinois, United States

project44 is the world’s leading advanced visibility platform for shippers and third-party logistics firms. project44 connects, automates, and provides visibility into key transportation processes to accelerate insights and shorten the time it takes to turn those insights into actions. Leveraging the power of the cloud-based project44 platform.

San Francisco Bay Area

• ClearMetal is the leader in supply chain’s Continuous Delivery Experience (CDX).
• Customer Support & Management (+500% usage increase of the app)
• Deployment (Implementation & share the know-how to implement the app)
• Solutions consultant

Montevideo, Uruguay

• Coordination and monitoring of purchase orders.
• Management of orders in execution as well as reporting of the sales volume of the region.
• Constant communication with the different departments: Supply chain, Production as well as the logistics providers verifying product/vessel capability.
• Promotion of new programs to improve the customer experience.
• Reception of customer complaints and looking for a solution
• Coordinación y seguimiento de las órdenes de compra.

Montevideo, Uruguay

• Give support to sales executives
• Request feedbacks for reports so we know how the market is.
• Look into better rates so we could close current clients and possible new clients.
• Perform pricing quotes for our clients.
• Achive as a result more closes at our clients.
• Soporte al desarrollo comercial.

Montevideo, Uruguay

• Contact with agents around the globe
• Contact with RO/FH clients
• Input in sistem SI
• Advice if we are having differences on tariffs with sales department
• Coordination with suppliers for export and import operations
• Coordinación y seguimiento de todos los embarques aéreos y marítimos, desde el envió de las instrucciones al agente en origen, hasta la llegada de la carga a destino (impo-expo)

Montevideo, Uruguay

• Delivery of documentation to customers.
• Payment coordination to shipping companies, analysis of detention and storage.
• Ensure the best service to customers, sorting customer and suppliers claims.
• Entrega de documentación a los clientes
• Coordinación de pago a las navieras, calculo detención y almacenaje.
• Asegurar el mejor servicio a los clientes, solucionando situaciones de reclamos de parte de los clientes.

Uruguay

• Recording and checking of BLS, AWB generated by the system.
• Issue invoices, account statement review, settlements.
• Controlling of the information, checking if they where entered at the system correctly.
• Ingreso en el sistema y chequeo de los BLS, AWB
• Emisión de facturas, revisión estado de cuentas.
• Corroborar si la información ingresada en el sistema estuviera correcta.