Eduardo Almeida

Eduardo Almeida Email and Phone Number

Pre Sales Specialist | Pre Sales Engineer | Architect Solutions | CCaaS Specialist | Omnichannel @ Claro Brasil
brazil
Eduardo Almeida's Location
São Paulo, São Paulo, Brazil, Brazil
Eduardo Almeida's Contact Details

Eduardo Almeida work email

Eduardo Almeida personal email

n/a
About Eduardo Almeida

With 18 years of experience in IT pre-sales, I am an expert in analyzing customer needs and designing custom architectures and topologies that meet even the most complex business demands. I have extensive experience in creating competitive and tailored commercial proposals to meet each client's specific needs. With my presentation and PoC skills, I can efficiently demonstrate the technological solutions I develop.With expertise in omnichannel, contact center, and call center, I can help companies implement integrated customer service strategies that enhance the user experience and increase customer satisfaction. Teamwork is fundamental to my work, as I believe that collaboration is essential to delivering exceptional results.My goal as a pre-sales expert is to help clients achieve success through innovative and efficient technological solutions, and I am committed to doing this with excellence in all aspects. I take pride in being a highly skilled IT professional with a passion for creating solutions that can transform the business landscape, bringing significant results to the companies I serve

Eduardo Almeida's Current Company Details
Claro Brasil

Claro Brasil

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Pre Sales Specialist | Pre Sales Engineer | Architect Solutions | CCaaS Specialist | Omnichannel
brazil
Website:
claro.com.br
Employees:
23476
Eduardo Almeida Work Experience Details
  • Claro Brasil
    Arquiteto Pré Vendas Soluções Digitais
    Claro Brasil Jun 2023 - Present
    São Paulo, Brasil
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  • Totvs
    Solution Specialist
    Totvs May 2022 - Feb 2023
    São Paulo, Brazil
    Specialist on omnichannel Retail platform with complex integrations between E-commerce Platforms, ERP's, WMS, etc... I have direct contact with the lead, identifying opportunities, understanding their needs, presenting the platform, building the technical proposal, keeping the commercial and implementation team updated on the project, direct interaction with internal teams and customer teams to clarify critical points of the project.
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  • Vocalcom Soluções E Consultoria Em Callcenter
    Latam Presales Engineer
    Vocalcom Soluções E Consultoria Em Callcenter Aug 2018 - May 2022
    São Paulo, Brazil
    As a Presales Engineer, I have contact with the lead, identifying opportunities, understanding their needs, presenting the platform, building the technical proposal, keeping the commercial and implementation team updated on the project, direct interaction with internal and customer teams to clarify points critics of the project. Started in the company by the support area, answering calls from N1 and N2 I have been through the project area where I worked on the implementation of the tool working daily with the installation of Windows Servers and SQL Server. Selected projects:• 2014 - SP Brazil - Implementation of Hermes.net system in all Sabesp agencies.• 2019 - TX USA - Monitoring project VOCALCOM SFEDITION + Salesforce customer CEHE.• 2019 - SP Brazil - Embraer project to implement the contact center platform.
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  • Vocalcom
    Analista De Projetos
    Vocalcom Sep 2017 - May 2022
    São Paulo, Brasil
    área de projetos onde atuei na implantação da ferramenta trabalhando diariamente com a instalação de Servidores Windows e SQL Server, redes, firewall e telefonia nos modelos On Premisses e Cloud. entendendo a demanda do cliente e aplicando os melhores conceitos da ferramenta em busca dos melhores resultados na operação do cliente.
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  • Vocalcom
    Analista De Suporte Técnico
    Vocalcom Aug 2013 - May 2022
    São Paulo, Brasil
    Iniciei na empresa pela área de suporte respondendo chamadas de N1 e N2, com foco na ferramenta de Contact center trabalhando diariamente com a instalação/manutenção de Servidores Windows e SQL Server, redes, firewall e telefonia nos modelos On Premisses e Cloud.
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  • Sell Administradora De Condomínios
    Analista De Ti
    Sell Administradora De Condomínios May 2013 - Aug 2013
    São Paulo, Brasil
    Acompanhamento da implantação do Sigadm e Sigadm Web do sistema Gosoft, criar e gerenciar rotinas de backup, reportar via e-mail conforme a necessidade dos departamentos, Suporte a computadores, softwares, hardwares e outros dispositivos, gerenciamento da área de cobrança e Atendimento ao Cliente, controle de equipamentos de informática.
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  • Socon Adm. De Bens E Condominios S/C Ltda.
    Analista De Ti
    Socon Adm. De Bens E Condominios S/C Ltda. Aug 2008 - May 2013
    Guarulhos, São Paulo, Brasil
    Criar e gerenciar rotinas de backup, reportar via e-mail conforme necessidade dos departamentos, desenvolvimento de relatórios de faturamento e vendas em Excel, PowerPoint, Access, SQL e Oracle, otimizar o banco de dados, a fim de possibilitar um melhor entendimento da base e assertividade na modelagem o perfil do cliente final, apresentações em PowerPoint de melhorias, propostas, projeções futuras de ações tomadas para aumentar o desempenho da instituição, suporte a computadores, softwares, hardwares e outros dispositivos, gestão da área de Cobrança e Atendimento ao Cliente, controle da equipe de telemarketing e toda a rotina de supervisão.
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  • Empresário Cobrança E Gestão De Risco
    Analista De Planejamento
    Empresário Cobrança E Gestão De Risco Aug 2005 - Aug 2008
    São Paulo, Brasil
    Desenvolvimento de relatórios de produtividade de faturamento e vendas em Excel, SQL, PowerPoint e Access, tratamento do banco de dados, a fim de possibilitar um melhor entendimento da base e assertividade na modelagem do perfil do cliente final, apresentações em Power Point das propostas de melhorias e feedbacks das ações realizadas para aumentar a atuação da instituição, controle da equipe de telemarketing e toda rotina de supervisão.
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Eduardo Almeida Skills

Capital Markets Corporate Finance Investments Derivatives Due Diligence Corporate Law Electronic Trading Hedging Financial Markets Commodity Fixed Income Bloomberg Trading Investment Banking Equities

Eduardo Almeida Education Details

Frequently Asked Questions about Eduardo Almeida

What company does Eduardo Almeida work for?

Eduardo Almeida works for Claro Brasil

What is Eduardo Almeida's role at the current company?

Eduardo Almeida's current role is Pre Sales Specialist | Pre Sales Engineer | Architect Solutions | CCaaS Specialist | Omnichannel.

What is Eduardo Almeida's email address?

Eduardo Almeida's email address is ea****@****.com.br

What schools did Eduardo Almeida attend?

Eduardo Almeida attended Faculdades Metropolitanas Unidas, Faculdades Metropolitanas Unidas, Eniac Educação Básica E Superior, Centro Universitário Sant'anna.

What skills is Eduardo Almeida known for?

Eduardo Almeida has skills like Capital Markets, Corporate Finance, Investments, Derivatives, Due Diligence, Corporate Law, Electronic Trading, Hedging, Financial Markets, Commodity, Fixed Income, Bloomberg.

Who are Eduardo Almeida's colleagues?

Eduardo Almeida's colleagues are Jocimar Soares, Jose Claudio L., Motoshi Harada, Pamela Lima, Carlos Nuñez, Thaiza Sharon De Castro Braga, Ingrid Fernandes Ramos.

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