Eduardo Campoy Email & Phone Number

State Of São Paulo, Brazil

São Paulo

Senior Project Manager for SAP ECC and S4/HANA

Brazil

Manager responsible for new business and Sales, developing and building new structure of Pre Sales and Sales, implementing new prospecting tools, developing SDR processes. Segmentation of opportunities to define business strategy (Large Accounts), development of new prospects.Responsible for leading the business unit with the challenge of bringing in 4.5MM BRL in new Outsourcing, BPO and project businesses through the activation of Networking and prospecting for new… Show more Manager responsible for new business and Sales, developing and building new structure of Pre Sales and Sales, implementing new prospecting tools, developing SDR processes. Segmentation of opportunities to define business strategy (Large Accounts), development of new prospects.Responsible for leading the business unit with the challenge of bringing in 4.5MM BRL in new Outsourcing, BPO and project businesses through the activation of Networking and prospecting for new customers.Responsible for a team of 2 Business Managers with a hunter profile, monitoring the entire sales funnel, conversion rates and closing effectiveness.Creation of sales indicators to identify opportunities for improvement in the sales pitch, in addition to training and training high-performance salespeople. Show less

São Paulo, Brasil

IT Manager responsible to manage all operations in Brazil including a program to improve the Digital transformation, CRM implementation, ERP ( Totvs ) new server implementation, software customization ( Front End ), and website improvements.Also responsible to build and leverage all the IT Sales and Operations structure in BR and LATAM. Responsible to create and develop new partnerships with important players such as Salesforce, Avaya, Oracle SAP and others in order to be a premium sales… Show more IT Manager responsible to manage all operations in Brazil including a program to improve the Digital transformation, CRM implementation, ERP ( Totvs ) new server implementation, software customization ( Front End ), and website improvements.Also responsible to build and leverage all the IT Sales and Operations structure in BR and LATAM. Responsible to create and develop new partnerships with important players such as Salesforce, Avaya, Oracle SAP and others in order to be a premium sales partner in the next 5 years. Show less

São Paulo, Brasil

Technology project portfolio manager reporting to the global / international team, acting as PMO for all ERP(SAP) implementation / migration projects, systems migration, UX and CRM projects, using best practices,methodologies and PMI frameworks.Responsible for the financial management of projects and acting as controller of the budget and strategic planpreviously defined for the fiscal year (24MM USD/year 2022) and OPEX costs (11MM USD)/year. Responsiblefor Budget and… Show more Technology project portfolio manager reporting to the global / international team, acting as PMO for all ERP(SAP) implementation / migration projects, systems migration, UX and CRM projects, using best practices,methodologies and PMI frameworks.Responsible for the financial management of projects and acting as controller of the budget and strategic planpreviously defined for the fiscal year (24MM USD/year 2022) and OPEX costs (11MM USD)/year. Responsiblefor Budget and Forecast planning, applying the ZBB (Zero base Budget) methodology and leading budgetnegotiation meetings with all LATAM C-Levels.Working with Business Relationship Managers and other Stakeholders to ensure that projects have fulladherence to Heinz global policies, carrying out scope planning, execution, monitoring and delivery.Responsible for making the connection between the global team and the LATAM teams in order to guaranteethe perfect synergy between different and complex teams.Also responsible to create and present the financial report in the monthly results meetings (MPR's) of CAPEXand OPEX execution of the LATAM operation composed by 7 countries.Strong performance as SDM for migration projects from On premise to Cloud throughout LATAM, carrying outall the planning of migration from On Premise to Sharepoint servers in the teams in Brazil, Mexico and CostaRica. Show less

São Paulo E Região, Brasil

Senior Project Management Coordinator responsible for the implementation of Technology for newcustomers, starting on project planning and going throw all project phases - execution, monitoring of activitiesand final delivery.Responsible all project documentation, meeting minutes for global teams, periodic Status report meetings, riskmanagement meetings, negotiation with business areas and all Stakeholders, supplier management and strongperformance in project communication… Show more Senior Project Management Coordinator responsible for the implementation of Technology for newcustomers, starting on project planning and going throw all project phases - execution, monitoring of activitiesand final delivery.Responsible all project documentation, meeting minutes for global teams, periodic Status report meetings, riskmanagement meetings, negotiation with business areas and all Stakeholders, supplier management and strongperformance in project communication management , thus ensuring alignment between all until delivery andGo-live.I was responsible for the strategic and global accounts (General Motors, Amazon, Netflix, Apple), alsoperforming all the financial management of the project with global teams and stakeholders.Project control and management using collaboration tools such as Microsoft Project, Planner, JIRA,development of project portfolio Dashboards to give visibility to the Directors board by managing data in SQL and Project Now databases and using PowerBI tools. Show less

São Paulo E Região, Brasil

Management and execution of the entire portfolio of technology projects in Brazil, gathering all projectrequirements with Stakeholders ( Product Owner ) , planning meetings, Kick off, cost and timelinemanagement, hiring and managing all suppliers and stakeholders, creating all documentations and sending Status Report for the local and global stakeholders.Managed the project portfolio for all strategic areas such as sales, Marketing, Technology and Contact Center, holding weekly… Show more Management and execution of the entire portfolio of technology projects in Brazil, gathering all projectrequirements with Stakeholders ( Product Owner ) , planning meetings, Kick off, cost and timelinemanagement, hiring and managing all suppliers and stakeholders, creating all documentations and sending Status Report for the local and global stakeholders.Managed the project portfolio for all strategic areas such as sales, Marketing, Technology and Contact Center, holding weekly meetings with the board to prioritize and manage project risks.Responsible for hiring and managing all solution providers, a team of developers and global specialist teams to optimize sales (Salesforce) and Marketing (SEO) tools, in addition to software development projects (Front End, Back End) and improvements in the telephony solution (Aspect and Altitude) Show less

Infrastructure and technology manager, coordinating multidisciplinary teams of Analysts ensuring highavailability and efficiency of sales operations and staff. Datacenter management together with global teams (India, Boston, London), managing servers, LAN, WAN and connectivity to remote sites.Direct management of saving projects, reducing telephony costs with direct savings of R$ 1.5 MM per year,coordinating strategies and continuity of the business plan aiming at the collaboration… Show more Infrastructure and technology manager, coordinating multidisciplinary teams of Analysts ensuring highavailability and efficiency of sales operations and staff. Datacenter management together with global teams (India, Boston, London), managing servers, LAN, WAN and connectivity to remote sites.Direct management of saving projects, reducing telephony costs with direct savings of R$ 1.5 MM per year,coordinating strategies and continuity of the business plan aiming at the collaboration of the IT team in the company's direct revenue.Management of support requests and service requests demanded by the operation, ensuring compliance with the SLA with internal and external customers; creation of KPI's and proposal of improvements based on the indicators. Incident management based on best practices - ITIL.Driving innovation projects focused on improving the operation's processes and infrastructure, from planning to closure, through acquisitions and hiring of third-party labor. Show less

São Paulo E Região, Brasil

Responsible for managing the service desk team OI Wi-Fi Bilingual Analysts and Back Office. Budget, forecast and BP's development to Call Center department, ensuring compliance and delivery of SLA's with customers and suppliers . Development of strategic planning, Call Center dimensioning teams, monitoring reports and constant feedback, always looking for excellence in employee performance. Development of indicators and KPI's for monitoring and company strategy decisions. Knowledge in networks… Show more Responsible for managing the service desk team OI Wi-Fi Bilingual Analysts and Back Office. Budget, forecast and BP's development to Call Center department, ensuring compliance and delivery of SLA's with customers and suppliers . Development of strategic planning, Call Center dimensioning teams, monitoring reports and constant feedback, always looking for excellence in employee performance. Development of indicators and KPI's for monitoring and company strategy decisions. Knowledge in networks and VOIP Telephony (responsible for implementing , including international offices integration). Responsible for all product training and Wi-Fi technology for companies ( Telefonica, NET and OI) in the states of São Paulo, Rio de Janeiro and Goiânia Show less

São Paulo E Região, Brasil

Responsible for managing the service desk team OI Wi-Fi Bilingual Analysts and Back Office. Budget, forecast and BP's development to Call Center department, ensuring compliance and delivery of SLA's with customers and suppliers . Development of strategic planning, Call Center dimensioning teams, monitoring reports and constant feedback, always looking for excellence in employee performance. Development of indicators and KPI's for monitoring and company strategy decisions. Knowledge in networks… Show more Responsible for managing the service desk team OI Wi-Fi Bilingual Analysts and Back Office. Budget, forecast and BP's development to Call Center department, ensuring compliance and delivery of SLA's with customers and suppliers . Development of strategic planning, Call Center dimensioning teams, monitoring reports and constant feedback, always looking for excellence in employee performance. Development of indicators and KPI's for monitoring and company strategy decisions. Knowledge in networks and VOIP Telephony (responsible for implementing , including international offices integration). Responsible for all product training and Wi-Fi technology for companies ( Telefonica, NET and OI) in the states of São Paulo, Rio de Janeiro and Goiânia Show less

São Paulo E Região, Brasil

Support Service Desk Analyst

Guarulhos

Eletronics and Vehicle Store Owner

São Paulo E Região, Brasil

Service Desk Analyst, responsible for all warranty extension for IT and desktop computers, performing contracts with service providers and technical support.

Master Of Business Administration - Mba, Business/Commerce, General, 9

MBA executivo em Gestão estratégica de Negócios - Formação executiva que me permitiu ter contato direto com grandes professores e colegas.

Gestão Em Tecnologia, Information Technology

Bacharel, Tecnologia Da Informação