I specialize in the analysis and resolution of technical issues in both systems and hardware, with a focus on Apple devices (iPhone, MacBook, iMac, iPad, Apple Watch). I have extensive experience in maintenance and technical support, using Apple’s global tools and systems, including GSX and Diagnostics.My key responsibilities include: • Diagnosing and repairing Apple devices, ensuring high-quality service. • Managing and controlling parts and repairs through the SAP Fiori system. • Utilizing specialized tools such as Apple Configurator, RepairCal, and Apple Service Utility (1-2) to optimize maintenance processes. • Holding official Apple ATLAS certifications, ensuring compliance with the brand’s global standards.I work with a focus on excellence in service delivery and continuous improvement of technical operations, always aligned with industry best practices.

- Designing and maintaining custom software tailored to the needs of the compounding pharmacy.- Implementing technological solutions to enhance inventory management, prescription control, and customer service.- Researching and implementing new technological solutions to streamline processes and enhance operational efficiency at the compounding pharmacy.

- Development and implementation of cybersecurity strategies to protect company assets.- IT infrastructure management, ensuring high availability and performance.- Collaboration with multidisciplinary teams to improve operational efficiency.