Eduardo G Jimenez Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

-Provide outstanding customer service by helping customers understand their needs, recommend storage solutions, and help them acquire the needed product solutions.-Assist reservation and walk-in customers (both in person, over the phone and via email) in renting storage units, understanding the lease terms, fees and completing lease agreements.-Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs.-Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc. -Collect from delinquent customer accounts.-Manage, verify, balance cash drawer; prepare and make daily deposits.-Conduct a daily physical storage unit inspection confirming inventory availability andensuring each unit is secure or ready to rent.-Process U-Haul rentals and returns with some light cleaning and maintenancechecks.

Vancouver, British Columbia, Canada

-Ensured all training and development programs are aligned with brand values and philosophy.-Organized and conducted classroom-style teaching to meet specific business requirements.-Implemented effective and resourceful training techniques.-Worked in sync with the HR team and learning interviewing skills.-Researched and booked lodging and transportation for business travel.

Vancouver, British Columbia, Canada

- Trained new hires on product knowledge and store procedures.- Provided feedback to Sales Associates and followed up on their development.- Assisted in making of schedule to ensure store was properly staffed during all business hours, specially during peak times.- Performed Inventory control on a monthly basis and when receiving products from warehouse.- Ensured opening & closing procedures were followed accordingly. - Helped customers with issues or complaints about products and/or Sales Associates.- Followed up on online orders that were going to be picked up or shipped from the store.- Review Sales Associate payroll and requested necessary adjustments.

Dominican Republic

- Developed Customer Service Representatives (CSRs) into future leaders.- Reviewed CSRs payroll and requested any necessary adjustments.- Analyzed team's KPIs and ensured goals were met.- Participated in internal & external calibration sessions with the Quality Assurance department.- Led daily staff meetings on regular basis.- Evaluated performance of New Hires and provide feedback to Training & Development.- Trained New Hire classes for different Line of Businesses (LOB's).- Inspected and improved training material.- Assisted Recruitment & Selection in assessing english level of potential candidates.

Dominican Republic

- Provided assistance to other representatives with inquires about processes and escalated issues.- Reviewed and responded written correspondence from customers in a timely manner.- Answer calls and provide excellent customer service.- Helped transition New Hires from Training to Operations.

Dominican Republic

Assisted Lead Merchandiser performing task such as:- Review warehouse inventory to ensure establishments had enough units in stock of all items.- Ensure organizations followed the agreed visual merchandising for products.- Make sure shelves/racks were restocked properly.- Verify promotional displays/shelves were displayed correctly to maximize exposure.

Diploma, International Business/Trade/Commerce

Bachelor'S Degree, International Business

Technical Degree, Computer Science