Eduardo Ferreira Email & Phone Number

São Paulo

Responsible for Cloud, Data, PMO and Product teams

São Paulo

- Management of the PMO and Cloud Deploy teams, which consist of 6 project managers, 16 deploy analysts, and 2 team coordinators.- Responsible for the adoption of DevOps within the company- Revision of all technical processes associated with deployment

São Paulo

• Responsible for setting up the company's project management office• Establishment of Project Management processes and documentation patterns • Project Management Tool adoption, focusing on a central point of project and portfolio information and encouraging interaction between all areas and the project management team

São Paulo, Brazil

• Responsible for SCRUM implementation• Management of bCare acquisitions project • Management of Fidelize Merger and integration project• Responsible for developing and implementing the prioritization framework, based on business drivers. • Restructuring all project management process, making the PMO much more focused on strategic projects.• Management of 6 Project Managers

São Paulo, Brazil

• Responsible for setting up the BPM Office at the company• Improvement and management of Valor business processes• Key achievements: o Design and model all business process of ad sales department, reducing the sales cycle and cost. o Re-engineering the entire process of subscription, billing and newspaper delivery, increasing the IVC portfolio from 14 to 16 thousand readers and reducing the billing failures in 85%. o Call Centre process optimization and calls scripts… Show more • Responsible for setting up the BPM Office at the company• Improvement and management of Valor business processes• Key achievements: o Design and model all business process of ad sales department, reducing the sales cycle and cost. o Re-engineering the entire process of subscription, billing and newspaper delivery, increasing the IVC portfolio from 14 to 16 thousand readers and reducing the billing failures in 85%. o Call Centre process optimization and calls scripts review, reducing the AHT in 30% Show less

São Paulo, Brazil

• Responsible for company’s strategic projects• Key achievements: o Management of the indexing project, which consist in classify, categorize and index all company news and content. The project enrolled 7 teams internationally. o Management of the new valor.com portal project o Migration of the Call Centre operation from Tivit to Algar. o Responsible for all aspects involving government project E-Social o Management of the merger and integration of Valor… Show more • Responsible for company’s strategic projects• Key achievements: o Management of the indexing project, which consist in classify, categorize and index all company news and content. The project enrolled 7 teams internationally. o Management of the new valor.com portal project o Migration of the Call Centre operation from Tivit to Algar. o Responsible for all aspects involving government project E-Social o Management of the merger and integration of Valor Economico with Infoglobo (Organizações Globo) Show less

São Paulo, Brazil

• Responsible for IT strategic projects.• Key achievements: o Management of AE Ticker Plant, which enrolled 13 internal resources and 20+ NYSE professional. The company biggest project consists in renew all the infrastructure of hardware and software responsible for capture and process real-time information.

São Paulo, Brazil

• Coordinate 8 QA analysts• Responsible for guarantee the quality of the software developed by the company • Introduction of development and QA process in order to keep track of bugs and corrections

São Paulo, Brazil

• Actively took part in setting up the company’s PMO• Management of IT projects

São Paulo, Brazil

• Follow-up of the systems development • IT environment evaluation for systems deployment • Training Call Centre and field service teams

São Paulo, Brazil

• Identify customers’ needs • Elaborate technical specifications• Manage the life-cycle of company’s financial web products, identifying technical improvements

São Paulo, Brazil

• Responsible for technical support of AE Broadcast

São Paulo, Brazil

• Development of software in Clipper and Visual Basic

Mba, Corporate Strategic Management, 9

Activities and Societies: - Scenario and Trends in Management - Management Models and Practices - Entrepreneurship and Business.

Specialization, Project Management, 9.5

Graduação, Management Information Systems, General