As a Customer Support Agent for the Microsoft AI Cloud Partner Program, I am responsible for providing high-quality assistance to Microsoft partners, helping them navigate and optimize their use of AI cloud services. My role involves:Customer Engagement: Serving as the primary point of contact for partners, addressing their queries, and resolving technical issues related to Microsoft's AI and cloud offerings.Technical Support: Offering guidance on best practices to implement within the Partner Center platform, troubleshooting complex issues, and escalating when necessary.Resource Optimization: Assisting partners in maximizing the value of their Microsoft cloud subscriptions, including providing insights on available tools and resources.Training and Enablement: Conducting training sessions and webinars to help partners stay updated on the latest AI technologies and features within the Microsoft ecosystem.Feedback and Improvement: Gathering and communicating partner feedback to internal teams, contributing to the continuous improvement of Microsoft's AI and cloud services.

As a Customer Support Representative at Meta, I was responsible for providing specialized support to clients in areas of marketing, advertising, and business management on the platform. My key responsibilities included:Customer Support: Assisting clients in resolving issues related to pages, ad accounts, and the Meta Business Suite, ensuring the optimization of their marketing campaigns and the effectiveness of their online presence.Multichannel Communication: Providing support through calls, emails, and chat, ensuring prompt and efficient service.Customized Solutions: Identifying clients' needs and developing tailored solutions to enhance their business outcomes and achieve their marketing goals.Relationship Management: Maintaining continuous communication with clients to ensure their satisfaction and loyalty to the Meta platform.

Responsible for waiting tables, reporting orders to the kitchen, and calculating the bill. Also responsible for assisting the owner with organising events, making schedules and booking reservations. At the restaurant, a fado house in Lisbon, I was required to speak Portuguese, English, Spanish and understand French.

Organizer and monitor responsible for summer camp activities. In charge of a group of young people from 6 to 18 years old, carrying out with them outdoor activities such as climbing and rappelling, peddy papers, games and a 3-day camp.

Responsible for waiting tables in a Turkish kebab house. In charge of opening and closing the establishment, taking orders, serving dishes, getting coffees, cashiering, and cleaning the restaurant.