Eduardo Gonçalves

Eduardo Gonçalves Email and Phone Number

Team Leader ( SRE | DevOps | Cloud | SysAdmin ) | Transcendent Leadership @ PagBank
Eduardo Gonçalves's Location
Florianópolis, Santa Catarina, Brazil, Brazil
About Eduardo Gonçalves

I have 14 years of experience in the IT field, with 7 years as a leader. With an MBA in people management and leadership, had the opportunity to build high-performance teams where, in addition to delegating and coordinating, always strive to get to know each person beyond their professional role, finding individual motivation to bring out their best. With experience as a mediator between the development team and the client, acting as an interpreter/listener for both sides, and I have also worked as a focused analyst, whether in data and process analysis or sysadmin, before transitioning into leadership, while still maintaining technical knowledge.As a leader, my goal, beyond reaching company targets and develop individuals, also to provide the team with a balance between their professional and personal lives. I understand that personal fulfillment is closely tied to one's professional life.Outside of IT and leadership, apart from my other professional experiences, I am a father of two daughters, a yoga practitioner, and I love being in nature (whether it's walking, cycling, climbing, or any other way).Tools/methodologies: Manager 3.0, Transactional Leadership, Leadership by Example, PDI, 1:1, Feedback, Career Development, PowerBI, LookerStudio, OKR and KPI, Observability, Automation, IaC, Monitoring, Cloud (AWS, Azure, GCP), CI/CD, Git, Jenkins, Kubernetes, Terraform, Grafana, Zabbix, Prometheus, Elasticsearch, Dynatrace, Datadog, NewRelic, SQL, Shell Script.

Eduardo Gonçalves's Current Company Details
PagBank

Pagbank

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Team Leader ( SRE | DevOps | Cloud | SysAdmin ) | Transcendent Leadership
Eduardo Gonçalves Work Experience Details
  • Pagbank
    Coordenador De Eng Soft | Sre
    Pagbank Sep 2023 - Present
    Florianópolis, Santa Catarina, Brasil
    Liderar, motivar e coordenar a equipe de SRE;Através da ferramenta da Qulture rocks realizar o registro dos 1:1, os Feedback e auxiliar no PDI dos colaboradores;Impulsionar a Automação e IaC (terraform, k8s, docker, ansible, Jenkins) na equipe e na empresa, tanto na nuvem privada (VRA8) quanto em cloud (AWS);Coordenar diretrizes de monitoramento e observabilidade (ferramentas como Prometheus, Grafana, Elastic Search e NewRelic)Acompanhamento e implementação de relatórios de custos e demandas (PowerBI);Seleção e contratação de novos colaboradores para o time e apoio as equipes pares.Buscando sempre trazer o lado humano para o dia a dia, e impulsionando o desenvolvimento pessoal e coletivo do time.
  • Sensedia
    Team Leader Sre
    Sensedia May 2022 - Jun 2023
    Remoto
    Leading, motivating, and coordinating the SRE team;Using the Qulture rocks platform to register 1:1 meetings, provide feedback, and assist in the construction of the employees' PDI;Driving Automation and IaC initiatives (using tools such as Terraform, Kubernetes, Docker, Ansible, Jenkins) within the team and the company;Coordinating monitoring and observability guidelines (utilizing tools like Prometheus, Grafana, Elastic Search, and Zabbix);Implementing reports for cost and demand tracking (using BigQuery, Looker Studio);Selecting and hiring new team members and providing support to peer teams.Always striving to bring a human touch to the daily work and fostering the personal and collective development of the team.
  • Softplan
    Team Leader Sre
    Softplan Aug 2021 - May 2022
    Remoto
    Leading, motivating, and coordinating the SRE team;Utilizing tools such as 1:1 meetings, feedback , and PDI for employee development;Driving Automation and IaC initiatives (using tools such as Terraform, Helm Charts, Kubernetes, Docker, Ansible, CI/CD with GitLab) within the team and the company;Coordinating monitoring and observability guidelines (utilizing tools like Grafana, DataDog, Elastic APM, New Relic, and Zabbix);Implementing cost and demand tracking reports (using PowerBI);Building a service catalog and service flow, implementing and periodically reviewing them;Prioritizing, filtering, and organizing the team's demands;Selecting and hiring new team members for the team and providing support to peer teams.
  • Softplan
    Team Lead Of Infrastructure, Database, And Monitoring
    Softplan Jan 2018 - Aug 2021
    Florianópolis, Santa Catarina
    - Leading the team responsible for maintaining the infrastructure of application servers, databases, and monitoring systems in both client and internal production environments (on-premise and cloud).- Managing application servers such as Java (JBoss, WildFly, Tomcat, Spring), Go, WordPress, and other languages. Utilizing Docker for container, with environments managed by Rancher. Supporting infrastructure-as-code using tools like Ansible, Terraform, Rundeck, GitLab, and other management tools.- Working with various databases including Oracle, SQL Server, MySQL, MariaDB, PostgreSQL, MongoDB, and others.- Monitoring systems using open-source tools like Zabbix, Grafana, Prometheus, Istio, Telegraf, as well as paid solutions like Dynatrace and Datadog.In addition to directly managing the team through one-on-one meetings, feedback, and performance evaluations, responsibilities also include conflict resolution/negotiation (both internal and external), prioritization of demands based on company and management needs, incident management, and other related tasks inherent to the position.
  • Softplan Planejamento E Sistemas
    Senior Application System Analyst
    Softplan Planejamento E Sistemas Nov 2017 - Jan 2018
    Florianópolis E Região, Brasil
    Application Infrastructure Analyst, responsible for supporting application server infrastructure from JBoss 4 to Spring Boot, with environments up to 100% dockerized and orchestrated by Rancher. Also involved in monitoring and troubleshooting issues related to both the environment and applications using tools like Zabbix, Prometheus, Grafana, and other open-source solutions.
  • Softplan Planejamento E Sistemas
    Team Leader Of Customer Support
    Softplan Planejamento E Sistemas Aug 2015 - Nov 2017
    Florianópolis E Região, Brasil
    Coordination of the customer support team for the systems of public management, serving as the technical reference for the team in support, monitoring, and training activities. Also responsible for team management and mediating conflicts and interests between other teams and clients, and responsible for incident and crisis management.
  • Softplan Planejamento E Sistemas
    Customer Support Analyst
    Softplan Planejamento E Sistemas Jul 2012 - Aug 2015
    Florianópolis E Região, Brasil
    Technical support for N1, N2 teams, and users of the systems of public management. Conducting error investigations, providing workaround solutions, and facilitating communication between clients and the development team. Monitoring applications from configuration to proactive detection and resolution of environment degradation issues.
  • Softplan Planejamento E Sistemas
    Customer Support Technician
    Softplan Planejamento E Sistemas Mar 2011 - Jul 2012
    Florianópolis E Região, Brasil
    Technical support for N1 team and users of the systems of public management. Conducting error investigations, providing workaround solutions, and facilitating communication between clients and the development team.
  • Boto Informática Ltda.
    Co-Owner
    Boto Informática Ltda. Jan 2000 - Aug 2015
    Software development for generating payment slips and union guide, as well as printing them. Website development for unions, domain maintenance registration, web hosting, and email.
  • S.I. Telecominicações
    Process Analyst
    S.I. Telecominicações Jul 2010 - Mar 2011
    Development of a system (php + mysql) for equipment extraction, verification, and control. Analyzing processes and implementing improvements from warehouse to technical areas. Automated data extraction and generation of management reports. Coordination of the warehouse.
  • Net Serviços De Comunicação S/A
    Process Analyst
    Net Serviços De Comunicação S/A Aug 2007 - Jul 2010
    Development of management reports, automating from extraction to daily delivery, process analysis, and improvements. Extraction and finalization of payment reports for contractors. Responsible for the implementation of the 'Field' project in the Florianópolis operation.

Eduardo Gonçalves Education Details

Frequently Asked Questions about Eduardo Gonçalves

What company does Eduardo Gonçalves work for?

Eduardo Gonçalves works for Pagbank

What is Eduardo Gonçalves's role at the current company?

Eduardo Gonçalves's current role is Team Leader ( SRE | DevOps | Cloud | SysAdmin ) | Transcendent Leadership.

What schools did Eduardo Gonçalves attend?

Eduardo Gonçalves attended Unibr - Faculdade De São Vicente, Universidade Do Sul De Santa Catarina, Universidade Federal De Santa Catarina.

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