Performed comprehensive market research to identify potential clients and generate qualified leads, contributing to the growth of the business development pipelineHandled inbound and outbound communications with prospective and existing clients, providing timely and accurate information about services, rates, and delivery schedulesBuilt and maintained strong relationships with key clients, regularly following up to understand their needs and maintained a high customer retention rate of 90%, emphasizing effective relationship-building skills and a customer-centric approachMonitored key performance indicators (KPIs) and sales metrics to identify trends, measure success, and recommend improvements to optimize sales processes and strategies.

Used Discovery & Qualification to create proposals and deliver the best customer experienceUtilized persuasion & objection handling to upsell and cross-sell services and productsCreated demos, proposals, invoices and presentationsCollaborated with sales, marketing, technical and management teams to develop solutions.Negotiated and closed sales

Exhibited outstanding professionalism. Contributed more than 1500 instructional hours for over 30 personnel for department level training readiness and certificationsExecuted small boat operations, including navigation, search and rescue missions, and towing operations, maintaining proficiency in boat handling techniques and safety proceduresCollaborated with other departments and divisions on board, including engineering and supply, to support shipboard operations and mission requirements

Generated over $50,000 in sales revenue, showcasing expertise in diverse product categoriesAssisted customers with their purchasing decisions, resulting in a 50% increase in customer conversion Created attractive merchandise displays and promotions, leading to a 20% increase in store foot trafficEffective sales techniques, product demonstrations and cross-selling, resulting in a 30% increase in add-on salesConsistently exceeded monthly sales targets, achieving an average of 125% of quota over the past yea