Sales Development Representative
CurrentPerformed comprehensive market research to identify potential clients and generate qualified leads, contributing to the growth of the business development pipelineHandled inbound and outbound communications with prospective and existing clients, providing timely and accurate information about services, rates, and delivery schedulesBuilt and maintained strong relationships with key clients, regularly following up to understand their needs and maintained a high customer retention rate of 90%, emphasizing effective relationship-building skills and a customer-centric approachMonitored key performance indicators (KPIs) and sales metrics to identify trends, measure success, and recommend improvements to optimize sales processes and strategies.