Eduardo Reyes Email and Phone Number

• Optimized product design for manufacturability using CATIA, increasing production efficiency by 15%.• Defined tools, materials, and manufacturing actions to optimize activities in assigned stages of fabrication/assembly/test of aircrafts by creating revised work plans, leading to a 15% increase in production efficiency.• Designed, 3D printed, and manufactured shop aids, tooling, and fixtures using CATIA, resulting in a 20% reduction in rework .• Tested and analyzed discrepancies and worked toward corrective action, achieving 95% success in resolving technical issues.• Utilized Lean and Six Sigma principles to assist in implementing process improvements, resulting in a 20% reduction in defects.

• Provided detailed Computational Fluid Dynamics and Finite Element Analysis using Ansys Fluent, SolidWorks, and AutoCAD to determine the root-cause of train-breaking cases.• Evaluated system simulation and train performance using LabVIEW and Train Master Train Simulation (TMTS) which resulted in discovering a part defect responsible for 33 train-breaking cases.• Optimized the analysis of the design of couplers by creating a MATLAB code that plots the highest 5% forces suffered by the part and using Ansys Fluent to simulate the forces acting on the coupler, reducing task-time by 30%.• Introduced a new design for couplers by finding the root-cause of train-breaking cases and presented project to the directors.• Issued 3D graphs plotting the highest forces suffered from a train before breaking using MATLAB and Excel to drive improvements to the Trip-Optimizer software analysis.• Implemented a new train coupler design for analysis and testing, resulting in 50% less breaking at testing facilities.• Lowering task time by 50% for force analysis by implementing and teaching an innovative approach using MATLAB codes.• Reduced excess inventory by $77K by supplying material to internal organizations and other manufacturing facilities.

• Resolved complex software and hardware issues for Apple devices like Mac computers and iOS devices, ensuring optimal performance and functionality.• Conducted technical training sessions in Spanish, Portuguese and English to educate customers on intricate features and functionalities of Apple products, facilitating seamless integration into workflows.• Collaborated with Apple's technical support team to identify and address recurring technical challenges, contributing to the development of effective solutions and enhancing customer satisfaction.• Stayed abreast of the latest advancements in Apple's product ecosystem, including cutting-edge technologies and software updates, leveraging this knowledge to provide insightful recommendations to customers and colleagues.• Employed strong problem-solving skills to swiftly diagnose and rectify technical issues, minimizing customer wait times and ensuring a positive service experience.• Assisted customers in configuring and troubleshooting wireless connectivity for Apple devices, demonstrating proficiency in managing complex networking protocols and wireless communication systems.• Provided in-depth consultations to customers, utilizing technical expertise to guide them in selecting appropriate Apple products based on their specific needs and technical requirements.• Managed inventory of Apple devices, including regular updates, repairs, and software installations to maintain optimal functionality and availability.

• Trained and certified a staff of 120 people every year as camp counselors through experiential learning training• Lead a staff of 120 people to create and follow camp program and activities for camp and corporate events• Developed problem solving, teamwork, and communication skills on staff and 300 camp participants daily• Created and followed program guidelines and timeline with an efficiency of over 90% for all the years of employment• Developed and taught new approaches to recurring activities that lowered tasks time by 50%• Recognized as top program manager all the years of employment by clients and management

• Organized, initiated, and presided over the MS Office development training program within the company• Lead lectures, group activities and hands-on demonstrations to develop MS Office skills on company employees• Lowered by 50% the task-completion-time in the company by implementing data formats and training staff