Eduardo Doro Email & Phone Number

Strathroy-Caradoc, Ontario, Canada

Joined Meridian to guide the company towards improving its quality performance with customers such as Stellantis, Honda and BorgWarner. Implemented Quality Improvement Plans focused on customers’ satisfaction and profit enhancement through reduction of Cost of Poor Quality. - Introduced new Problem-Solving tool enabling the quality team to think logically and systemically with application of tools such as 5W2H, FTA, 5Whys and Lessons Learned.- Reviewed APQP standards and implemented APQP visual map allowing teams to understand their responsibilities, deadlines, and outputs. As a result, the company became capable of anticipating tasks and making new manufacturing processes stable prior to the mass production phase.- Reduced containment costs by 67% in 2 years.- Revised Quality KPIs to align with customers’ expectations.- Implemented new Quality structure on all NA plants including more leadership positions and optimizing resources through regional organization.- Awarded Honda’s Excellence in Quality & Delivery in 2022.

Stoney Creek

Structured the Quality department and implemented industry best practices improving the company quality results overall. • Reviewed APQP practices and team’s activities towards the reduction of launches’ fails, and customer’s complaints• Acted as APQP gate 3 keeper anticipating risks and identifying preventive actions to mitigate the risks• Restructured Fast Response meeting allowing the plants treat the critical issues and work on priorities• Implemented Lessons Learned Cards system allowing integration of corrective action into early phases of new projects • Disseminated the quality culture through the conduction of training sessions• Introduced new standard work instructions to enhance the operators accountability• Managed customer crisis through conduction of thorough supply chain review and identification of actions for improvement on suppliers’ shop floor• Redefined and monitored Quality KPIs

Hamilton, On

Implemented multi-functional project team to develop and launch new projects utilizing APQP methodology and following customer’s standards Managed the Quality Improvement Plan for the organization reaching expressive results such as internal PPM reduction from 20,000 to 5,000 per month, scrap reduction from CAD 10K to CAD 2.5K per week, customer complaints decreasing from 40 to 10 per quarter, and other improvements as listed below: • Implemented Fast Response board in order to treat and reduce the scrap on the shop floor• Organized the firewall station assuring 100% of detection in home • Disseminated the quality culture through the conduction of training sessions• Implemented new work instructions allowing the operators know the standard operations• Conducted internal process audits identifying the gaps to be corrected• Implemented and monitored the Customer Satisfaction Indicator• Managed the continuous improvement plan implementing lean manufacturing tools as one piece flow, 5S, and waste reduction

São Paulo Area, Brazil

Nominated for this position in order to set and implement a strategic plan to turn around the company’s quality performance with the customers and to reduce the internal cost of quality. The challenge included an emergency plan to change the company image on the market eliminating all 13 customers’ “Business On Hold” letters in less than 6 months.• Reduced the warranty costs from 0.8 % to 0.2 % of the company’s sales by controlling and analyzing each defective part returned from the field• Decreased the customer PPM from 70 to 20 on a 3 months rolling, based on the restructuring of the quality department defining roles for each function and coaching each member• Disseminated the quality culture through the conduction of training sessions for 200+ production workers and 100 staff members including the General Manager• Reduced the internal scrap from 7% to 4% implementing the stop scrap program which focused on the main contributors of the scrap and involved all the operation• Chaired the Projects Validation Committee (Gates Reviews and Approvals) applying rigor and discipline to evaluate the risk assessments and the project audits results, what promoted zero quality catastrophes due to new launches• Earned QSB Certification for General Motors and FCA• Awarded by the Valeo Group in South America the Best Improved Quality Result in 2011 among all Valeo Plants in South America as a recognition of the effort towards to the quality excellence

Campinas Area, Brazil

Coordinated a multi-functional projects team in the development and industrial networks, working with product and process optimizations and also participated in some corporative projects to reduce overhead costs for all plants in South America• Controlled and presented in a monthly basis the status of all activities of costs reduction to the board, utilizing clear and transparent communication to inform the road blocks• Managed the products’ modifications through structured phases (PMBOK), reaching zero delay on the implementations• Approved with General Motors all products modifications suggested, through a persuasive speech and a win-win relationship• Reduced about $2M in costs per year implementing projects as: transferring manufacturing processes between plants, and introducing new technologies to the products• Improved in 30% the output of an assembly line through the introduction of a new concept of assembly putting the man in motion in a “U” shape line

Campinas Area, Brazil

• Coordinated and developed the Customer Assistance team with 6 Engineers and 2 Technicians, implementing the analysis and problem solving tools• Assured 100% of answers to the customers’ complains on time through the control of the analysis and involving the manufacturing area• Conducted and supervised the warranty analysis of the different products as HVAC modules, radiators, evaporators, condensers and engine cooling modules thanks to the multi skill competence developed on the team• Assisted the production team on implementation of quality and problem solving tools doing coach during the daily meeting at direction committee level• Assured 100% of corrective actions implemented by doing Gemba audits• Reduced 50% of warranty costs through the implementation of warranty analysis procedures and customer attendance, optimizing the problems solution

Campinas Area, Brazil

• Supervised the production of HVAC modules and radiators, assuring the quality, productivity and delivery on time• Implemented several costs reduction projects in production through waste elimination and application of standardized work, 5S, visual management, among others• Assured the safety of employees thanks to the implementation of a rigorous procedure of zero tolerance with safety related attitudes on the shop floor• Collaborated with the elaboration of the production Master Plan Schedule (MPS), assuring 100% of adherence and accomplishment• Reached the Quality Excellence in customers complaints with 10 PPM or less with all customers during 2 years, and at the same time keeping by 1 year 0 (zero) PPM with General Motors, through the implementation of a quality tool (Line QRQC) which allowed fast detection and reaction to solve the problems

Campinas Area, Brazil

* Developed and launched new products, respecting the APQP phases.* Elaborated PPAP's reports and assured their approval with the customers together with the process qualification.* Coordinated FMEA meetings, as well as metrology and performance laboratories activities in order to guarantee the approval of the products on time.* Analysis of technical problems and suggestion of solutions.* Accomplished internal and suppliers' “try-outs”.

Campinas Area, Brazil

- Implemented the Metrology laboratory with a CMM and several other equipments- Realized HVAC performance and durability tests- Transferred HVAC measurement knowledge from France to Brazil

Certificate, Lean Six Sigma

Lean Six Sigma

Master’S Degree, Business Administration

Business Administration Specialization

Engineer'S Degree, Mechanical Engineering

Industrial Engineering - Mechanical