Eduardo Molina Email & Phone Number

Panama City, Panamá, Panama

Panamá, Panama

Responsible for Terminal and Port Expeneses procurement initiatives and cost mitigation projects in the North of Central America region.

Panama

Member of Cargo Execution team, in which I'm focal point of the west coast South American ports. Ecuador, Peru, Chile. Over 9 ports and 5 services. Cargo Execution team is responsible for ensuring correct and timely creation of load and discharge list, to terminal and planners. Liason between customer service teams and operational stake holders to ensure that the planning is correctly and safely executed.We give support to many different stakeholders with questions and issues related to the cargo.We also safeguard that the cargo loaded is safe and properly declared to reduce incidents and operational hazards.As Ocean Care Lead, I also look to improve processes and solve complex problems such as problems with planning, error in data, issues with tools and systems, and support our customer experience colleagues with complex queries from customer. We work on cost reduction initiatives such as reducing longstandings and rehandle in yard by ensuring that systems are well updated and connections are feasible, also working closely with our customer service colleagues for documentation and other local regulations.Interested in working in ways to improve customer experience by participating in projects like Maersk Accelerate and Sales on Water where we offer tailored value added services to our customers while minimizing operational impact and cost, also participating in projects such as Customer delivery project in which we aim to directly assist customers in expediting resolution of problems with their cargo around the world.

Panamá

Started as phone central temporary customer service agent for the CAR cluster. My job consisted in answering customers request about their Ocean product, cargo tracking and follow up. After 8 months I was appointed as CBP of the scrap metal and wood export customers for the cluster. Over 10 accounts assigned which were known for their complexity and high call/email volume. My task was to understand and decrease customer contacts by improving their processes and increasing their engagement with e-commerce tools. Later the project became to be known as Super savers vertical within the team. To date, I'm responsible of improving customer experience with the liner, increase volume or maximize their market wallet with Maersk for their Asia/Europe exports. Also, my duty involves complete export process from booking confirmation to Bl release after cargo is loaded on board. Experienced dealing with hard customers and complex problem solving to avoid major loses to the customer and as well to the liner.

Supported Panama station startup providing assistance to travel agencies in Panama, Mexico, CENTAM and the Caribbean in tickets and bookings. Ecommerce POC in Panama for regional market. Supported the regional development of the website and provided reports of views, conversions, channel distribution, etc. Oversaw online travel agencies performance and engagement with the airline to improve development in Panama market.

Assisted passengers through check in and gate boarding process. Responsible for on time departures and irregular ops.

Panama

Responsible for engaging with major Dell distributors, retailers, public and private accounts in Latin America & Caribbean. Provided solutions by building and negotiating best options for increased perfomance to meet Customer's IT needs.